1 year at RingCentral- Service engineer for WebRTC-based message/video/phone product with excellent troubleshooting skills.
1 year at Verimatrix- Hosted server maintenance/content authority system CAS, OTT, DRM security for VOD, Live linear & broadcast stream, On-site /Off-site server monitoring & server upgrade expert, actively worked on NOC issues w.r.t server & media services performance.
● 8 years at Adobe - Adobe Primetime (Video Streaming and ads Insertion Expert) | Ads Optimization and Campaigns Orchestration | Managed Support KPIs, CSAT & Time to Resolution Backlogs & Hired a Team of Technical Support.
Technical Skill Set (I believe in continuous learning though)
Quick learner - This is the skill at which I consider myself to be very good.
Skills: Troubleshooting server issues, implementing scripts for alerts & notifications on a hosted server, media server configuration & administering, Linux Administration, AWS cloud practitioner, CAS, Server maintenance/upgrade, Basic SQL, Charles debugging, XCode, MAC XCode build and profiling, Knowledge of VAST, VMAP & VPAID Ads, WebRTC
Ad tech, Ad serving, Ad Insertion, Ad operations, Technical Support Operations.
Version Control: GIT
Defect Tracking Tools: JIRA, Zendesk, Neolane (Campaign)