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Boris Furlong-Ferrandiz

  • Technical Support Engineer
  • London, UK
  • 24/05/2021
Full time Engineering Information Technology Skilled Labor Broadcast Engineering

Personal Summary

A Broadcast Engineer with over a decade of experience in the industry working on live broadcasts with audiences in the millions. Specialising in Post-Production, I’ve worked on plenty of shows you’ve seen. With Apple, Microsoft and CompTIA certifications, I’m confident solving any technical problem. I’m seeking a high-level role with the production technical skills to match my experience and to contribute to the growth of your audience.

Work Experience

Technical Support Engineer
Jul 2019 - Jan 2020 Akamai Technologies

* Handled media based Sev2 and Sev3 tickets for Akamai's MSL4 platform, NetStorage, streaming and Video on Demand services
* Provided post-mortem log analysis for customer incidents using log delivery servers and a combination of Linux grep and awk commands
* Reviewed colleagues' tickets and provided feedback
* LinkedIn Learning and inhouse Akamai University required to meet their expectations
* Gained valuable experience and knowledge of Content Delivery Networks and their markets

Broadcast Systems Support Engineer
May 2018 - Jul 2019 Encompass Digital Media

* Worked closely with the 1st line Support Team, managing and responding to all Jira tickets on the Kanban board for Broadcast Support and Production IT issues
* Assisted the on-premise VOD platform with support for Signiant deliveries, while we moved the entire platform onto Cloud based infrastructure
* Workflow documentation of their VOD platform
* IT auditing and documenting all existing network infrastructure
* Assisted in Production IT needs with migration of entire racks and services from one of our sites
* Worked with 3rd party vendors to ensure issues were escalated for resolution

Senior Systems Specialist
Nov 2017 - May 2018 Encompass Digital Media

* Worked as the creative department's 1st line support engineer supporting Mac OS X, Windows and Linux environments
* Supported x70 iMac users editing on Adobe Premiere Pro and a graphics team working on Adobe After Effects and Maxon Cinema 4D
* Also supported users on Maya and Autodesk Flame suite on both Windows and Linux
* Avid Pro Tools Suites on macOS
* iMac and Workflow Auditing
* Updated workstations to the latest version of OS X and Adobe Premiere Pro
* Updated HEAT LANrev and Apple Remote Management and software deployment
* Apple Remote Desktop Support
* Troubleshooting and improving workflows
* Liaised with third party support to resolve hardware issues

Production Engineer
Jan 2015 - Jan 2017 Arsenal Media Group

August 2015 - November 2017
* Supported x3 Adobe Premiere Pro edit suites on Mac Pros and specialised editorial / production MacBooks Pros
* Managed key Servers and NAS facilities including: Dell EMC Isilon nodes, Projective Strawberry servers, Rohde & Schwarz DVS Venice and SpycerBox
* Supported design team producing Match Day Show programmes on Adobe InDesign and Photoshop
* Technical support to produce a live studio-based show around the match itself streaming to both Facebook Live and Arsenal's own online platform Arsenal Player
* Supported in-house Graphics designer on Maxon Cinema 4D, Adobe After Effects and ChyronHego
* Used key technologies such as NewTek's TriCaster and Media Excel's DS9 Hero Encoder systems and LiveU for on the road streaming

Content Technology Engineer
Aug 2014 - Aug 2015 ITV

* Worked with a team of engineers on Good Morning Britain, Lorraine and Loose Women during live programming
* Responded to and managed incidents as required and provided a high level of support in a fast-paced working environment
* Helped to manage and maintain multiple servers including Avid Interplay clusters, Avid AirSpeeds Playout server, SGL Flashnet, Petacite Archive, Vizrts Graphics, Telestream FlipFactory Transcoders and Avid iNews Scheduling.
* Supported x50 Avid NewsCutter, x4 Media Composer and Adobe After Effects suites
* Provided support 24/6 for all ITV breakfast television

Broadcast Support Engineer
Mar 2012 - Jul 2014 Channel 5

* Was the primary Support Engineer for x60 Macs and PCs including x15 Users on the creatives team (Apple Final Cut Pro, Adobe Creative Cloud and Premiere Pro), x15 graphics artists (Maya 3D, Maxon Cinema 4D and Adobe After Effects), x18 Avid Media Composer suites and x2 Symphony and Avid DS finishing suites
* Ensured smooth running of internal Broadcast Operations
* Handled workflow planning and implementation / management of key Post-Production IT systems including Fox Renderfarm, ISIS 500 and licenses management
* Planned migration in early 2013 from Apple Final Cut Pro to AVID Media Composer suites
* Used 10 gigabit network infrastructure, while working closely with Root6, our system integration specialists, 80TB NAS with Avid Interplay PAM and XenData archiving solution
* Planned and purchased equipment
* Represented Channel 5 at IBC 2013, where I met with various manufacturers to plan implementation of future technology
* Experienced at working directly with clients and customers
* High-pressure environment with deadlines


HND - Television Production Technology
Jan 2007 - Jan 2008 University of Greenwich
A levels - Spanish, Business Studies, Music Technology, Photography
Jan 2005 - Jan 2007 Christ the King Sixth Form College
Apple Certified Mac Technician
Jul 2017 - Jul 2017 Amsys