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Donna Cross

  • Administration
  • 07/03/2022
Admin-Clerical Management Marketing Media-Journalism Content Creation

Personal Summary - Optional

I am an experienced and versatile administrator with excellent organisational ability. Proven admin support, facilities management and customer service skills developed in front line roles. I am adaptable and solutions focussed with ability to work on own initiative and within dynamic team-based environments, seeking opportunities to involve and train others. Experience of working with diverse ideas and people and an understanding of the requirements associated with delivering the service to a culturally diverse client base whilst valuing nurturing diversity within an organisation and possessing the ability able to achieve goals quickly with appropriate resources and deliver innovative solutions. I can manage tasks effectively in a changing creative environment as a logical, analytical thinker with the ability to analyse information to identify key issues and make effective decisions. Possessing excellent communication and interpersonal skills and the ability to convey information effectively.

Key Skills
• Excellent MS Office Software and remote working systems experience.
• Strong organisational, interpersonal, customer service and general office skills
• Flexible approach and able to adapt quickly and efficiently.
• Completed courses in social media marketing, which incorporates the knowledge and awareness of trends whilst improving engagement and reach through various methods including behind the scenes, staff profiles and competitions.
• Creating and maintaining websites using varied providers and platforms and ensuring company profiles are friendly accessible and professional, delivering positive, inclusive content on brand with the company ethos and outlook.
• Adhering to confidentiality, equality, inclusivity and diversity and data protection practices stringently.
• Knowledge of Adobe Photoshop and Lightroom as well as other editing software on mobile devices.
• Experience of training new members of staff to company standards and usage of specific software.
• Excellent customer service skills and experience of multi-level interpersonal relationships and maintaining professional relationships with clients and colleagues.
• Advising businesses that use social media on how to improve engagement and reach through various methods including behind the scenes, staff profiles and competitions and pre-planning content.
• Maintaining a relevant, fresh, innovative, and vibrant, eye-catching content.
• Collating and analysing data for strategic management and maximum engagement.
• Understanding the importance of storytelling, consistency, and an eye for detail.