DAZN
Hyderabad, India
DAZN is looking for a Customer Service Team Leader to deliver a world class customer experience to Global sports fans. DAZN is a revolutionary live and on demand sports streaming service which puts fans first and Customer Services is at the forefront of this ethos. In this role you will motivate, lead and manage a team of agents to ensure any experience of DAZN Customer Service through their team positively impacts brand advocacy, loyalty and leads to DAZN retention. You will work closely with all internal departments of the organisation and external partners to develop and improve processes to drive quality and productivity improvements of both own and team performance. Highly motivated with a drive to achieve and exceed team targets. Supporting the management of and daily running of the Customer Service teamto drive the performance and improvement of customer service. Demonstrating effective coaching and role-modelling of best practice, supporting...