Rethink Group
London, UK
A global news broadcaster based in West London is looking for an IT Operations Manager to support their bureau. This well known American brand produces television programs including Evening News, This Morning news, 60 Minutes, 48 hours as well as News Radio. The London Bureau provides international news coverage for all broadcasts across the division.
Is this the role for you?
The IT Support Engineer will join a team providing multi modal onsite and remote IT technical assistance for News staff in the EMEAA region. This will include a shift-based operation in the Support suite where they will work a mix of hours, solo or alongside the IT Manager.
What will you be doing?
Attending to support requests via email, textual chat or voice.
On the call, step by step guidance for end users and other technical staff.
Documenting items in a knowledgebase.
Working with other teams to resolve problems with computer systems or...