Job Description
Contract Summary
The Level 1 Support Team Leads will work within our Operations team to help support our customers with our content distribution platforms.
Key Responsibilities
Lead and support the Level 1 team to deliver the highest level of service standards to all residents and customers.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Continually monitor customer contact workflows to ensure that SLAs are met.
Encourage and promote collaborative working with our content delivery teams to increase the quality and speed of customer responses.
Carry out quality control assessments of work completed by the team, provide structured results and deliver targeted improvements set by the management team.
To provide reports to the management team on individual, team and department progress and other requirements as required.
Lead and drive team performance and...
04/05/2021
Full time
Job Description
Contract Summary
The Level 1 Support Team Leads will work within our Operations team to help support our customers with our content distribution platforms.
Key Responsibilities
Lead and support the Level 1 team to deliver the highest level of service standards to all residents and customers.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Continually monitor customer contact workflows to ensure that SLAs are met.
Encourage and promote collaborative working with our content delivery teams to increase the quality and speed of customer responses.
Carry out quality control assessments of work completed by the team, provide structured results and deliver targeted improvements set by the management team.
To provide reports to the management team on individual, team and department progress and other requirements as required.
Lead and drive team performance and...
Job Description
Contract Summary
The Level 1 Support Specialists will work within our Operations team to help support our customers with our content distribution platforms.
Key Responsibilities
Provide fast and accurate customer service.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Work effectively with our content delivery teams to achieve results.
Execute our extensive anti-piracy measures.
Document and retain ever-evolving workflows and resolutions.
Required Experience and Skills
Experience in a B2B and B2C contact centre environment.
Strong written customer service experience.
Experience of working with ticketing systems such as Zendesk.
Microsoft Office including Outlook, and Google Docs.
Good analytical and problem-solving skills.
Desired Experience and Skills
Digital customer contact...
04/05/2021
Full time
Job Description
Contract Summary
The Level 1 Support Specialists will work within our Operations team to help support our customers with our content distribution platforms.
Key Responsibilities
Provide fast and accurate customer service.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Work effectively with our content delivery teams to achieve results.
Execute our extensive anti-piracy measures.
Document and retain ever-evolving workflows and resolutions.
Required Experience and Skills
Experience in a B2B and B2C contact centre environment.
Strong written customer service experience.
Experience of working with ticketing systems such as Zendesk.
Microsoft Office including Outlook, and Google Docs.
Good analytical and problem-solving skills.
Desired Experience and Skills
Digital customer contact...
Job Description
Contract Summary
The successful candidate will be responsible for executing successful streaming delivery of multiple live sporting events to our customers, engineering development support.
Key Accountabilities
Ownership and Execution of multiple live streaming events concurrently.
Set up Streaming Encoders and Monitor Streaming.
Manage the encoding and streaming resource.
Confirm creation and delivery content to partners.
Effectively communicate to management status of each project.
Workflow notification, coordination and follow-up to maintain service level agreements.
Ability to communicate complex technical problems to non-technical personnel in a competent and concise way
Grow into the ability to develop tools to aid operations and maintenance.
Work with senior engineers and other teams for handing-off or taking over active...
04/05/2021
Full time
Job Description
Contract Summary
The successful candidate will be responsible for executing successful streaming delivery of multiple live sporting events to our customers, engineering development support.
Key Accountabilities
Ownership and Execution of multiple live streaming events concurrently.
Set up Streaming Encoders and Monitor Streaming.
Manage the encoding and streaming resource.
Confirm creation and delivery content to partners.
Effectively communicate to management status of each project.
Workflow notification, coordination and follow-up to maintain service level agreements.
Ability to communicate complex technical problems to non-technical personnel in a competent and concise way
Grow into the ability to develop tools to aid operations and maintenance.
Work with senior engineers and other teams for handing-off or taking over active...
Job Description
Contract Summary
Reporting into the Live Operations Manager, the Junior Encoding Engineer will will be responsible for executing successful streaming delivery of multiple live sporting events to our customers, engineering development support. The ideal candidate should have a strong interest in streaming technologies, live events and broadcast media. Have some experience delivering/supporting live streamed events and/or working in a 24/7 live broadcasting facility, or has experience handling live video content or similar. S/he should be looking to start their career in a fast-paced, 21st Century broadcast environment.
Key Accountabilities
To work confidently in live streaming workflows.
Work with bespoke content management systems.
Gain knowledge of RTMP/HLS/MPEG-ts/Zixi/Wowza/AWS/CDN’s and other related streaming architecture.
Take the ownership and execution of multiple live streaming...
04/05/2021
Full time
Job Description
Contract Summary
Reporting into the Live Operations Manager, the Junior Encoding Engineer will will be responsible for executing successful streaming delivery of multiple live sporting events to our customers, engineering development support. The ideal candidate should have a strong interest in streaming technologies, live events and broadcast media. Have some experience delivering/supporting live streamed events and/or working in a 24/7 live broadcasting facility, or has experience handling live video content or similar. S/he should be looking to start their career in a fast-paced, 21st Century broadcast environment.
Key Accountabilities
To work confidently in live streaming workflows.
Work with bespoke content management systems.
Gain knowledge of RTMP/HLS/MPEG-ts/Zixi/Wowza/AWS/CDN’s and other related streaming architecture.
Take the ownership and execution of multiple live streaming...
Job Description
Contract Summary
Reporting to the Assistant Manager, the Level 1 (Customer/Helpdesk) Support Specialist will work within our Operations team to help support our customers with our content distribution platforms.
Key Accountabilities
Provide fast and accurate customer service, across tickets & live chats.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Work effectively with our content delivery teams to achieve results.
Document and retain ever-evolving workflows and resolutions.
Required Qualifications (Knowledge & Experience)
3+ Years in a B2B / B2C contact centre environment, providing live chat & ticketing support.
Strong written customer service experience.
Experience of working with ticketing systems such as Zendesk.
In-depth knowledge of Microsoft Office 365 suite.
Good analytical & problem-solving skills....
04/05/2021
Full time
Job Description
Contract Summary
Reporting to the Assistant Manager, the Level 1 (Customer/Helpdesk) Support Specialist will work within our Operations team to help support our customers with our content distribution platforms.
Key Accountabilities
Provide fast and accurate customer service, across tickets & live chats.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Work effectively with our content delivery teams to achieve results.
Document and retain ever-evolving workflows and resolutions.
Required Qualifications (Knowledge & Experience)
3+ Years in a B2B / B2C contact centre environment, providing live chat & ticketing support.
Strong written customer service experience.
Experience of working with ticketing systems such as Zendesk.
In-depth knowledge of Microsoft Office 365 suite.
Good analytical & problem-solving skills....
The System Architect function requires an all-round generalist who creates architecture and software designs for Irdeto’s Targeted Advertising product line. The system architect should have a background in software development and is responsible for identifying the business value drivers affecting the system design, and for partitioning and maintaining the structure of the system to deliver this value. Additionally, the role includes participation in industry forums, and involvement in the development of Intellectual Property and the development of patents to protect Intellectual Property. The System Architect functions in a world-wide team of architects, enabling cross-product line interaction, knowledge sharing and common shared platforms and technologies. The team handles all architectures and designs implemented by multiple development teams in an agile environment, for all Video product lines, and interfaces to the other market units, to define the Irdeto 360 solution...
20/04/2021
Full time
The System Architect function requires an all-round generalist who creates architecture and software designs for Irdeto’s Targeted Advertising product line. The system architect should have a background in software development and is responsible for identifying the business value drivers affecting the system design, and for partitioning and maintaining the structure of the system to deliver this value. Additionally, the role includes participation in industry forums, and involvement in the development of Intellectual Property and the development of patents to protect Intellectual Property. The System Architect functions in a world-wide team of architects, enabling cross-product line interaction, knowledge sharing and common shared platforms and technologies. The team handles all architectures and designs implemented by multiple development teams in an agile environment, for all Video product lines, and interfaces to the other market units, to define the Irdeto 360 solution...
West London Broadcaster Client
General summary:
This role will be responsible for the break optimisation and presentation scheduling across our portfolio of sport, and semi sport/entertainment channels in the Nordic Region. It involves liaising with the Programme Planning Team, Sport, Sales and Marketing Departments as well as the in-house Content Operations, Preview and Compliance, Live On- Air Team and Transmission Department to ensure the delivery of fully optimised, editorially sound and compliant playlists.
Responsibilities:
Preparing mid-term programme schedules, ensuring these are accurate for press release. Break modeling, optimising on–air time and commercial time in accordance with inventory and marketing strategy, while keeping the desired programme start times set out by the Programme Planning Department and ensuring continuity. This also includes work with optimal minute across some territories.
Preparing live sport break structure following...
11/05/2021
Contractor
West London Broadcaster Client
General summary:
This role will be responsible for the break optimisation and presentation scheduling across our portfolio of sport, and semi sport/entertainment channels in the Nordic Region. It involves liaising with the Programme Planning Team, Sport, Sales and Marketing Departments as well as the in-house Content Operations, Preview and Compliance, Live On- Air Team and Transmission Department to ensure the delivery of fully optimised, editorially sound and compliant playlists.
Responsibilities:
Preparing mid-term programme schedules, ensuring these are accurate for press release. Break modeling, optimising on–air time and commercial time in accordance with inventory and marketing strategy, while keeping the desired programme start times set out by the Programme Planning Department and ensuring continuity. This also includes work with optimal minute across some territories.
Preparing live sport break structure following...
