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Service Operations Engineer

  • Irdeto
  • Hoofddorp, Netherlands
  • 20/09/2021

Job Description

Who we are:

Irdeto is the world leader in digital platform security, protecting platforms and applications for video entertainment, video games, connected transport, connected health and IoT connected industries. Irdeto’s solutions and services enable customers to protect their revenue, create new offerings and fight cybercrime effectively. With more than 50 years of expertise in security, Irdeto’s software security technology and cyber-services protect more than six billion devices and applications for some of the world’s best-known and loved brands.


People are Irdeto’s biggest strength and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto’s success. With a unique heritage in security innovation, Irdeto is building a secure future where people can embrace connectivity without fear.


The Role:

In this role you will join a multinational service operations team, who are responsible for proactively monitoring and resolving application incidents affecting Irdeto systems globally, whilst ensuring maximum availability and performance. You will serve as a coordination point for communications between our Global customer base (including  TV operators such as Charter Spectrum, ITV, TataSky) and Irdeto Engineering, SysOps, DevOps, Security, Architecture and Service Delivery teams. You will help with root cause analysis of recurring incidents and raising escalations to back line teams as necessary.


If you are interested in the world of cybersecurity, cloud computing and IT service management, this is a great entry-level opportunity. You will be at the forefront of managing the service operations for our leading security products, dealing with customers all around the world in a team of expert cloud engineers. You will also have a wide access to online learning platforms to develop new (technical) skills and improve existing ones.


Your mission at Irdeto:

  • Provide administration and maintenance support for web applications hosted in AWS.
  • Perform application troubleshooting to quickly resolve the issues per documented procedures.
  • Effectively respond to monitoring alerts, incident tickets, information requests within predefined SLA's.
  • Handling communication and notification on major issues to all stakeholders. Document resolution run books and standard operating procedures.
  • Work on continuous improvement initiatives (Automation) and be involved in service transition and launch projects.
  • Work with core monitoring tools such as Splunk, AWS CloudWatch, Nagios and VictorsOps. 
  • This position will involve 24*7 shift work.


How you can add value to the team?

  • You have (recently) completed a Bachelor or Master’s degree in Computer Science or a related technical discipline, or have some work experience in cloud computing.
  • You have experience working in both Windows and Linux environments.
  • Prior working knowledge of cloud technologies (AWS) is advantageous.
  • Some experience scripting in one of these languages is advantageous: Powershell, Bash, Python.


What you can expect from us:

Irdeto is a people first organization where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.


In addition to competitive remuneration and extensive benefits we offer:

  • An international & multicultural environment where diversity and inclusivity are celebrated and embraced 
  • Professional educational opportunities and training program
  • Innovation sabbatical
  • Volunteer Day
  • State of the art office space
  • On the job coaching and mentoring
  • Flexible work arrangements – via our Work Hard Anywhere policy.
  • Some of us run city marathons and even go on snowboarding trips together!
  • Casual Friday? Casual every day!
  • US$ 500 net for your home office setup after you passed your trial period
  • And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)


With over 50 successful years of business innovation behind us, and an exciting digital and connected future ahead of us, Irdeto is a progressive company to join. We are looking for people who will keep us at the forefront of innovation and creativity.


Welcome to Irdeto!


Irdeto is proud to be an equal opportunity employer and we do not discriminate on identity or innate characteristics, instead we aim to build a diverse, inclusive culture where your talent counts.