Front of House & Audio Team Assistant (French Speaking)

Our clients include Spotify, Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair and Audible.

We’re a mix of arty, geeky, techy, sporty, creative types who deliver exceptional products for our clients every single day. 

Diversity and inclusion matter to us and we welcome your uniqueness.

Our Values

We’re on the same wavelength

We're one team

We support each other

We work together to achieve collective success

We hear every pin drop

We care about the details

We deliver on what we promise

We take responsibility

We’re all ears

We care passionately about our clients
We provide exceptional customer service

We build long term partnerships

Our Culture - Defined By Our Team

We're creative (standard). We're honest and open. We're all equal and we laugh at ourselves… and each other. 

We always make time for each other and our clients. We live and breathe audio. We're people pleasers.

We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We stick together and pick each other up when it's needed.

The Person We Are Looking For

You love customer service and are looking for a career in audio production or account management.

As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication. 

Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable  attention to detail and a positive attitude. 

Beyond client care, you will play an integral role in our production operations by providing administrative support to all teams, from account management to production.

This is a varied role, helping with client liaison, project management, voiceover casting, scheduling, proof-reading, preparing assets, overseeing scripts, invoices and receipts, as well as stock-taking, running reports, updating our CRM system, organising events and helping with data entry. 

This position may lead to a career in audio production or account management. 

Key responsibilities

Front of House Elements:

• Meeting and greeting clients, actors and guests into the building, adhering to strict check in / check out procedures

• Providing food and refreshments to all visitors

• Answering the phone and taking incoming messages

• Providing guests with access passes where applicable

• Help with unlocking/locking and alarming premises

• Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes

• General cleaning duties, including tidy down of studios, communal areas and kitchenettes (including emptying dishwashers, Hoovering, wiping down of surfaces, etc.)

• Maintaining any equipment specifically used for hospitality (coffee machines, etc.)

• Manage receipts and additional administrative support

• Postal or courier administration

• Support dealing with any additional cleaning issues via an external supplier

• Assisting with the planning and organisation of team social events.

Audio Team Assistant Elements:

• Assist with proof reading, voiceover castings and music selection for ads

• Support the account management team to deliver media campaigns and creative projects

• Liaise with clients when needed

• Help with scheduling of remote and studio recordings

• Use scheduling systems to input and track projects from brief to broadcast

• Logging and approvals of third party costs, invoices and cost tracking

• Supporting teams across all aspects of admin.

Essential Requirements:

• Hospitality experience is a must

• Fluent in conversational French

• Able to work in the office 5 days a week. Remote working not available

• An interest in a fast-paced working environment - no two days are the same!

• A high level of organisational skills and experience

• Excellent attention to detail

• Friendly and proactive and able to work on your own initiative

• Ability to problem solve and work under pressure

• Confident, friendly, approachable and a team player

• Good level of experience of using Apple Macs and Google docs

• An understanding of receipt management and basic cost-tracking

• Confidence and calm under pressure dealing with celebrity clientele

• Must be eligible to work in the UK.

Bonus Points:

• First Aid or Fire Warden training

• Previous Production experience is essential, preferably in a post production facility.

Working Hours / Requirements:

This role's based onsite at our studios on Tottenham Court Road, London, 5 days a week, with no remote working.

9 hour day, including 1 hour lunch break.

Daily start/end times will vary based on session start/ends. Requirements for most days range between 8am - 6pm with occasional evening work required.

Salary and Benefits:

• £27,500 per annum

• 25 days leave per annum, with 3 to be taken between Christmas & New Year. This entitlement is in addition to the usual 8 UK bank and public holidays

• Subsidised Bupa medical care

• Life Insurance

• Cycle to work scheme

• Training & development opportunities

• Season ticket loan scheme

• Eye Care scheme with Specsavers

• Help@Hand from Unum (a health and wellbeing app).

Apply

Please apply with your CV and covering letter, telling us why you’d like to join us and how you’d add brilliance to our team.

You can send your application online via broadcastjobs below, or write direct to:  careers@foreveraudio.com.

We look forward to hearing from you.