Front of House Receptionist

Twickenham Film Studios based in leafy St. Margaret's has a rich and successful heritage, founded in 1913. From Script to Screen - Twickenham Film Studios have been producing films for over 100 years.

 

Twickenham Film Studios is known for being one of Britain’s leading production and post-production facilities. Offering Oscar winning Sound, Stages and Picture post-production across Film and TV projects for International and US high profile Film Studios as well as Independent Films and all key Streaming platforms.

 

Primary Purpose:

The Receptionist at Twickenham Film Studios is the first point of contact for visitors, clients and staff. Situated in the Main Admin building, the candidate will welcome visitors, answer calls to the main telephone line, monitor e-mail boxes and pass information to clients and staff. 

The Receptionist also handles incoming post and deliveries and creates ID passes and associated access levels for the passes. 

The Reception position is partly responsible for the TFS online presence.

The ideal candidate will be self-motivated, welcoming and be able to multi-task, especially at peak times.

Key Responsibilities:

• Answer the main Twickenham Film Studio’s phone and direct calls internally to the appropriate production or department/staff member
• Be the first point of contact for visitors to the Studios Reception
• Pass on messages to Studio staff who receive phone calls and are away from their desks
• Assist with the duties of Studio runner as required
• Handle incoming post & deliveries and ensure that post is logged correctly
• Oversee the issue and return of keys
• Ensure all Studio phone calls are dealt with promptly and efficiently and directed to the correct Client/Department
• Ensure that all visitors to Studio Reception are greeted courteously and professionally and assisted promptly and notifying the person that their visitor has arrived
• Create ID passes as required
• Be a key user of the Net2 access control system to enable ID passes
• Monitor multiple email address and pass on relevant information and requests
• To be the face of Twickenham Film Studio’s for all callers and visitors to the Studio by acting in a professional yet friendly manner
• Assist the Operations and Facilities team with any ad hoc duties
• Assist with the smooth running of the Twickenham Film Studio offices including general office administration tasks
• Order stationery and other items for the office as required
• To represent and promote Twickenham Film Studios to visitors through high levels of customer service
• To involve in research for posts on social media and with ad hoc online requests

Required Skills/Knowledge:

• Previous experience as a Receptionist
• Experience within the film industry is a distinct advantage
• Customer facing experience required
• Knowledge of MS Outlook, computer, social media, telephone, access control, CCTV & email systems and processes.