Account Manager (Digital Cinema)

About the company

Pixelogic, a subsidiary of the IMAGICA GROUP, is a global provider of content localization and distribution services for the media and entertainment industry. Built on advanced next generation workflows and operations in Burbank, Culver City, London, Cairo and Cape Town, Pixelogic services the industry’s leading content owners including the major Hollywood studios, broadcasters and digital platforms.

Pixelogic services include subtitling and closed captioning, foreign language dubbing, access services, text and metadata translation, audio services, marketing and promotional material design and versioning, digital cinema mastering and key fulfillment, home entertainment mastering, compression and authoring for physical media formats, transcoding and packaging for digital distribution products, archive mastering, and custom software and application development services.

Pixelogic was founded in 2016 as a next-gen media supply chain provider focused on premium localization and distribution services for features and series, including marketing materials such as trailers and TV spots. The company localizes content in over 60 languages and services all worldwide distribution venues and delivery formats. This includes support for digital cinema, physical media (DVD, Blu-ray and Ultra HD Blu-ray) and hundreds of digital media variants. Pixelogic employs nearly 700 full-time employees worldwide.

About the role

An exciting opportunity to join our growing global Digital Cinema team, the Digital Cinema Account Manager will be required to manage and co-ordinate high profile feature and trailer projects from asset receipt through to final delivery.

The ideal candidate will be expected to have a minimum of 3 years experience within the media industry, coupled with an understanding of Digital Cinema processes and workflows.

They will be highly motivated, possess a flexible attitude and be able to adapt quickly in a fast-paced environment. In addition, they must be able to work as part of a team that deals with changing priorities and workloads.

The role is primarily office based in our London facility.

RESPONSIBILITIES:

• Operational responsibilities span all aspects of end to end servicing but specifically focus on project management of theatrically (feature and trailer) led services worldwide

• Theatrical Digital Cinema capacity planning

• Localization scheduling (Theatrical Subtitling, GFX, Mastering, QC Leads)

• Collaborate directly with all internal groups and divisions including localization and distribution operations, administration, and technology (R&D and Production IT)

• Provide production schedules for all client projects in progress

• After hours support/response for vendors and clients as needed (dependent on Client Services preference)

• Overall support of Client Services

• Participate in establishing the overall vision and strategy for the Pixelogic worldwide production / project management operations

• Support the production led engagement with all clients on-boarded into Pixelogic workflows

• Continuously evolve all production management workflows, procedures and checklists

• Support the vision, development, deployment and continuous improvement of all proprietary and internally developed production management systems and tools

• Support the overall execution of the company’s theatrical production services worldwide (including operational performance)

Requirements

• 3+ years of experience in media industry and post-production workflows
• 1+ years of Digital Cinema account management experience
• Ability to engage with and support clients directly to meet and service requests as required
• Passionate about customer experience and customer service excellence
• A positive attitude when experiencing obstacles and enthusiastic to get things done
• Good listening skills, and an ability to assimilate different viewpoints
• An approachable individual who can relate to people at all levels of the organization
• Outstanding attention to detail and ability to plan complex projects with urgency
• Strong organization and prioritization skills
• Deep sense of urgency and ability to work in a fast paced environment; ability to work under pressure and hit deadlines.
• Problem solver with creative and innovative approach and ability to think out of the box

PREFERRED:

• Strong skills with Windows and Microsoft Office Suite
• Hands-on experience with digital media workflows is a plus
• Prior knowledge of post production processes and good understanding of theatrical workflows

Benefits

• Private Healthcare Plan
• Pension Plans
• Life Assurance