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Principal Product Designer - Account Management, Authentication & Transactions

  • Sky
  • Osterley, Isleworth TW7, UK
  • 29/05/2024
Full time

Job Description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.

This role will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.

What you'll do:

  • Deliver end-to-end UX for high-value, consumer-centric digital products.

  • Translate requirements to flows that can leverage from existing flow and/or establish new flows.

  • Grow the fidelity of the UX flows and care for the edge cases, and the nuances of the experience across various devices.

  • Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour.

  • Lead design teams in ideation and concept explorations.

  • Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.

  • Identifying the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success or failure. 

  • Pass off work UX flows to a Product UI Designer

  • Work with foundational leads, such as, UX Research, UX Engineer, UX Design Systems Lead, and also UX Content Design/UX Writer.

  • Present creative to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.

  • Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.

  • Collaborate with product owners and engineers to successfully deliver products to market.

  • Lead others. Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.

  • Provide updates to leadership and address blockers for the team.

  • Have a human centred design approach to how to evolve our output and process.

  • Maintain a critical eye, and an obsessive attention to detail.

  • An ambassador to a healthy and collaborative culture for our product organization.

What you'll bring:

  • 7+ years industry experience in the field of UX/Product Design.

  • Proven experience on a commerce experience in the past that focused on account management, purchasing a subscription service, and/or downgrading and/or cancelling a service, authorization, and or transactions.

  • An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology.

  • Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools.

  • Past experience working on a commerce product that entails a commerce journey.

  • Demonstrated expertise and experience designing for web, mobile, and other application platforms.

  • Seasoned design leadership skills with relentlessly high standards, and deep operational knowledge and expertise in every aspect of UX and product design. 

  • Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.

  • Mature & strong communication  and presentation skills—able to articulate your point-of-view and engage in fact-based discourse. 

  • Strong partnering skills with senior product and business leaders including the Executive team on strategy and execution. 

  • You are agile and nimble in the elegant manner in which you pivot. 

  • Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.

  • Resilience skills that enable you to feel at home in a fast-paced, iterative, and collaborative environment. 

  • Robust prioritization skills that enable you  to work on multiple tracks and pivot from one project to another.

Team overview:

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.

The rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

  • Sky Q, for the TV you love all in one place

  • The magic of Sky Glass at an exclusive rate

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work:

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.