Job

Description

Technical Project Manager, Platform Operations

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content.  Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

1.1.1We currently have an opening for a Technical Project Manager, Platform Operations.  This position will be located in Korea.

1.1.2Position Overview

The Technical Project Manager, Global Platform Operations, will support the onboarding of new clients, new client requirements and workflows for our cloud based platforms. This will include project management of client onboarding, automation initiates, workflow optimization and new requirements support.  Project management maximizes automated content fulfillment on the ONE platform as well as Subtitling and Dubbing management platforms which included operational transition & rollout planning, communications planning & execution, internal & external stakeholder engagement and detailed overall project planning. The Technical Project Manager will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team. This position is based out of Burbank, CA.

Primary Responsibilities

• Project Manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deploy end to end content fulfillment automation on the ONE and Sfera platforms.
• Implement global processes and governance to streamline the migration of existing clients and new customers to our platforms
• Define requirements and scope system functionality to enable end to end automation.
• Maintain existing customer relationships, escalated needs and functionality requirements.
• Define, prioritize, and clarify requirement user stories; working with others to understand use cases, features, return on investment metrics and overall product goals
• Perform product demos and evangelize across other teams as needed. Stay in sync with overall company product strategy
• Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines

Qualifications

• Bachelors Degree preferred

• 5+ years experience in driving efficiencies and building processes around automation in support of media distribution especially related to one or more of the following areas - digital audio, digital video, subtitling, dubbing, asset management systems/platforms, multimedia formats and/or localization.

• Extensive understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
• Experience exhibiting overall understanding and knowledge of the video post-production process, media operations, Interoperable Master Format (IMF),  Media Asset Management (MAM) and/or digital video deliveries for broadcast & OTT platforms.
• Extensive experience in project management with results in meeting goals and stakeholder needs.

• Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority – strong technical background a plus
• Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language
• Excellent attention to detail with strong organizational skills and ability to multitask.
• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.  

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.