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Broadcast IT Support Engineer

  • Gravity Media
  • London, UK
  • 28/05/2024
Full time Broadcast Engineering Information Technology Studio Management

Job Description

EMG/Gravity delivers an unparalleled range of media services and solutions to clients worldwide: 30 offices, more than 100 outside broadcast trucks and flypacks and 40 studios across the United Kingdom, Europe, the Middle East, the United States and Australia, offering market-leading broadcast, technology, production, and post-production solutions across many of the world’s most-watched live events and entertainment programmes and working with the world’s most renowned sports rights holders, production houses and broadcasters.

The group’s acknowledged broadcast technology and production partnerships across major sports including UEFA EUROs, Olympic Games, FIFA World Cup, Champions League and Premiership football, Formula E, the Bathurst 1000, the ATP Tour, Australian Open, US Open and French Open, Tour de France, Giro d’Italia and Tour Down Under, NBC Sports and College Sports across the US, the World Aquatics Championships, the Melbourne Cup, the Sydney Hobart Yacht Race.

The Role

Part of the EMG / Gravity Media technology team at the new cutting edge broadcast facility in Westworks, White City. Supporting and optimising the performance of computing plant, core network infrastructure, firewalls, virtual machines, Windows, Linux OS and SANs and high performance storage systems.

You must have a great sense of accountability and be able to work well within a team. You will be able to communicate clearly, both written and verbal to technical colleagues and to non-technical partners.

Responsibilities

  • Supporting a range of specialist desktop\server systems including the following: Windows / Mac / Linux operating systems
  • Monitoring and optimising the performance of core infrastructure and systems. • Providing system support to address IT faults in a timely manner.
  • Reviewing, developing and maintaining workflows to support the effective operation of Broadcast IT and Workflows at Gravity Media Westworks and keep documentation updated.
  • Guiding Engineers, operators and production staff through complex operational scenarios.
  • Planning and managing maintenance of systems and workflows in an efficient manner that considers the impact and risk to our clients as well as completing routine maintenance and regular system checks.
  • Escalating issues to stakeholders and communicate with vendor support as required.
  • Proactively supporting all IT systems and other technical departments within EMG / Gravity Media

We are open to applicants with varying levels of expertise

This job description details the key elements of the role and is not an exhaustive list of all duties. Job roles evolve over time and job holders may be required to complete additional tasks in line with business needs.

Competencies

To enable you to perform this role, you should be able to demonstrate the following as a minimum:

  • A clear understanding of the fundamentals of common Microsoft server technologies, AD, DNS, DHCP, SMB Shares, User Permissions, Group Policy
  • Experience of TCP/IP networking infrastructure and multi-VLAN networks, Layer 3 Routing, Firewall policies desirable
  • Adept at being pro-active and able to identify potential issues before they occur
  • Work at high levels of technical complexity, under programme and/or operational pressures
  • Accept and work to internal business processes including rules and procedures that concern email communication, ticketing, auditing, documentation and change processes
  • Ability to work both alone and as part of a team, and to remain calm under pressure
  • A positive, enthusiastic manner with an ability to react tactfully and sympathetically to requests from all stakeholders
  • Ability to prioritise workload and meet tight deadlines