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Manager, Client Operations

  • Pixelogic Media Partners
  • Minato City, Tokyo, Japan
  • 21/05/2024

Job Description




当社はハリウッドの大手スタジオや数十社に及ぶ独立系スタジオ等を顧客とし、現在に至るまでiTunes、Google、Netflix、Amazon等といった企業に向けて数千に及ぶ作品を納品しております。また、App Storeで視聴できるiTunes Extras作品の大部分を制作しており、業界初となるクロスプラットフォーム型の特典映像の仕様策定やそのディストリビューション、8000点以上のDVD、2000点以上のブルーレイディスク、また受賞歴もあるタブレット・携帯用アプリのオーサリングを行っております。

Pixelogic, a subsidiary of the IMAGICA GROUP, is a global provider of content localization and distribution services for the media and entertainment industry. Built on advanced next generation workflows and operations in Burbank, Culver City, London, Cairo, Seoul and Cape Town. Pixelogic services the industry’s leading content owners including the major Hollywood studios, broadcasters, and digital platforms. Pixelogic services include subtitling and closed captioning, foreign language dubbing, access services, text and metadata translation, audio services, marketing and promotional material design and versioning, digital cinema mastering and key fulfilment, home entertainment mastering, compression and authoring for physical media formats, transcoding and packaging for digital distribution products, archive mastering, and custom software and application development services.

Pixelogic was founded in 2016 as a next-gen media supply chain provider focused on premium localization and distribution services for features and series, including marketing materials such as trailers and TV spots. The company localizes content in over 60 languages and services all worldwide distribution venues and delivery formats. This includes support for digital cinema, physical media (DVD, Blu-ray and Ultra HD Blu-ray) and hundreds of digital media variants. Pixelogic employs nearly 700 full-time employees worldwide.

Primary Responsibilities:

  • Lead and manage client operations team consisting of production managers and coordinators that support localization and media services for one or more client accounts
  • Support Client Account Lead (Director or VP, Client Ops), managing parts of the account as needed
  • Own the entire client experience, from professionalized onboarding to high performance day-to-day servicing (ultimately ensuring the company is delivering best-in-class quality, security, on-time delivery and overall customer satisfaction)
  • Work with Account lead to evaluate/establish performance metrics, introducing improvement solutions and enhancing the customer experience
  • Own the financial data accuracy and billing process for your accounts, working with all relevant teams to ensure data accuracy and timely billing 
  • Ensure optimum engagement with your teams’ customers as well as across all service lines and related departments
  • Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
  • Other duties as assigned

Leadership & Management:

  • Lead, manage and mentor team members to become high performing production managers and coordinators (including building, recruiting and training the team)
  • Work closely with all operational departments to ensure quality, security and on-time delivery
  • Engage technology and admin groups as necessary to support account servicing and solutions 
  • Utilize dashboards, reports and metrics to monitor production milestones and status
  • Successfully manage employees that work remotely from home (WFH) or other company locations
  • Help build and evolve the company and team culture


  • Successfully plan and execute complex, high security and global production schedules for features, series and related promotional materials
  • Work with supervisor to proactively staff and manage resources based on forecasted revenue and company needs
  • Establish and manage effective meeting schedules for clients and internal teams
  • Lead capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts

Continuous Improvement:

  • Lead creation and/or management of documentation and training of client workflows, pricing, profiles, style guides and other requirements
  • Lead and manage Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring 
  • Create and assign Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts


  • Participate in revenue forecasting process for your accounts, ensuring that all revenue data is accurate on a rolling basis
  • Ensure all service quotes are professionally and accurately created, presented and negotiated with clients
  • Ensure pricing and service rates, including re-work and change orders, are accurately applied to all services related to your accounts
  • Ensure that all services are billed accurately and timely, working in collaboration with the accounting team



  • Bachelor’s degree required
  • 3+ years of experience in high performance leadership, management and client servicing roles
  • Strong knowledge of localization and media services for features and series
  • Experience in managing and motivating teams
  • Demonstrated excellence with highly detailed production planning and execution
  • Managerial level skills with computers, Microsoft Office, and using different software
  • Excellent verbal and written communication skills
  • Proactive mindset that is solutions and service oriented
  • Ability to multi-task while also maintaining focus and attention to detail
  • Professional and levelheaded demeanor under all circumstances
  • Ability to perform under pressure and meet deadlines with changing and complex priorities
  • Must be flexible with availability via phone, email and text (AM, PM, weekends)











Flat organization


Competitive pay

Global company with a diverse and inclusive environment

Career development

Collaborative, team-based structure