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Head of Product - Identity, Targeting & Personalisation

  • Sky
  • Osterley, Isleworth TW7, UK
  • 16/05/2024
Full time Management Marketing

Job Description

Our Global Streaming Platform teams develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and ShowMax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport

As Head of Product - Identity, Targeting & Personalisation, you'll lead the strategic development and execution of advanced targeting and identity management solutions. This role involves driving product innovation in the realms of user personalization, authentication, and data privacy to enhance customer experiences across our digital commerce platform.

What you'll do

  • Develop and execute a comprehensive product strategy that integrates targeting, personalization, and identity management to optimize user engagement and conversion rates.

  • Oversee the entire product lifecycle from concept through development, launch, and iteration, ensuring alignment with the broader business objectives.

  • Lead a cross-functional team, collaborating closely with engineers, designers, data scientists, and marketing professionals to deliver high-quality, scalable, and secure products.

  • Analyze and evaluate different sign-on methods, considering factors including security, usability, and accessibility

  • Establish and manage a product roadmap, prioritizing initiatives based on business needs, customer value, and technological advancements.

  • Collaborate with cross-functional teams to integrate authentication solutions seamlessly into existing systems

  • Define and track key performance indicators (KPIs) to measure product success and impact on business goals.

  • Foster a culture of innovation, setting high standards for the team and mentoring product managers and other team members.

  • Engage with stakeholders across the organization to align visions, negotiate priorities, and ensure compliance with legal, data governance, and privacy standards.

  • Leverage data insights and market research to inform product decisions and ensure that solutions meet customer needs and expectations.

What you'll need

  • Proven experience in product management, with a strong track record in digital product development, particularly in targeting, personalization, user authentication, and privacy.

  • Minimum of 7 years of experience in product roles focused on digital identity, data governance, and user experience enhancement.

  • Demonstrable ability to lead and grow product teams, with at least 2 years of experience in a leadership role managing product managers.

  • Strong technical proficiency, capable of understanding and discussing architectural concepts, trade-offs, and new opportunities with technical team members.

  • Excellent communication skills, adept at presenting ideas and strategies to stakeholders at all levels, including executive leadership.

  • Resilient and adaptable in a fast-paced and dynamic work environment.

  • Experience with agile development methodologies and a hands-on approach to product development.

  • Advanced degree in a business or technical field preferred.

The Rewards

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.


At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.