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Jira Administrator

  • DAZN
  • Hyderabad, India
  • 15/05/2024
Information Technology

Job Description

Role Summary:
The Jira Administrator will play a pivotal role in optimizing our use of Atlassian tools to ensure the streamlined operations of the company. This role requires expertise in Jira, Confluence, and Bitbucket to drive the setup, maintenance, and enhancement of these tools, supporting teams across DAZN.

Key Responsibilities:

  • Atlassian Suite Management: Administer, maintain, and optimize the use of Atlassian tools, including Jira, Confluence, and Bitbucket, ensuring they meet the evolving needs of the business.
  • User Management: Set up, administer, and remove user accounts, ensuring the strict adherence to security guidelines.
  • Customization & Integration: Customize projects, create custom workflows, set permissions, and integrate with other tools or plugins as necessary.
  • Performance Management: Ensure that the Atlassian suite performs at optimal levels, with minimal downtime and in line with agreed SLAs.
  • Training & Support: Offer training to new users and provide support to existing users, addressing queries and resolving issues in a timely manner.
  • Documentation: Create and maintain detailed documentation related to configurations, procedures, and best practices for using Atlassian tools.
  • Updates & Upgrades: Monitor and implement necessary software updates or upgrades, ensuring compatibility and minimal disruption.
  • Collaboration: Work closely with various departments, including IT, development, and product teams, to understand and address their Atlassian tool-related needs.
  • Security: Ensure that Atlassian tools comply with DAZN's security standards, conducting regular audits and responding to any potential threats or breaches.
  • Reporting & Analytics: Develop and maintain dashboards and reports for tracking project status, performance, and other key metrics.
  • Stay Updated: Keep abreast with the latest features, best practices, and changes in the Atlassian ecosystem, proposing and implementing relevant improvements.

Qualifications and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in managing Atlassian tools, especially Jira, Confluence, and Bitbucket.
  • Demonstrated ability in customizing and setting up advanced Jira workflows, schemes, custom fields, and dashboards.
  • Strong understanding of Agile methodologies.
  • Familiarity with directory synchronization between LDAP and Atlassian tools.
  • Experience with SQL and proficiency in querying the Jira database.
  • Knowledge of integration between Atlassian tools and third-party applications.

Desired Skills:

  • Excellent troubleshooting skills with the ability to diagnose and address user issues efficiently.
  • Strong organizational and multitasking capabilities.
  • Ability to work collaboratively within a diverse team environment.
  • Excellent communication skills, both written and verbal.
  • Passionate about continuous learning and adapting to new technologies.
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 
AMBITIOUS – people who want to make a big impact and drive DAZN forward. 
INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things. 
PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it.  People who love what they do and show commitment every day. 
BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. 
SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.