Job Description
Sky Italia ricerca per la sua sede di Milano, una figura da inserire in stage per la durata di sei mesi. La figura entrerà a far parte dell’area Operations e verrà inserita all’interno del team Digital & Multichannel experience.
Si occuperà principalmente di attività di supporto nella gestione quotidiana del canale IVR e Virtual Agent Voce.
Attività:
• Esecuzione di User Acceptance Testing sul canale IVR
• Aggiornamento della messaggistica
• Monitoraggio e Analisi del comportamento clienti sul canale IVR e VA voce
Requisiti:
• Buona conoscenza del mondo della televisione
• Passione per il mondo digital
• Approccio data-driven
• Predisposizione a lavorare in un contesto in continua evoluzione
• Ottime capacità di scrittura
• Ottima conoscenza della lingua inglese
• Ottima conoscenza del pacchetto office
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.
Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion.
To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.