Service Delivery Coordinator

Job

Description

Company 

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,400 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com 

Full-Time, Fixed Term Contract (12 months)

Location: Hammersmith, London 

Position Summary

Working in a team within Service Delivery, the Co-ordinator is responsible for the efficient delivery of digital broadcast materials for allocated clients, and/or channels across markets within agreed timelines and business rules. Demonstrating excellent customer focus and communication skills, the ability to prioritise and remain calm under pressure is essential. The role requires good project management skills and a keen interest in new technologies.

Role and Responsibilities

• Responsible for the efficient delivery of materials across specific markets, within agreed timelines and technical specifications

• Review systems for asset statuses and liaise across the Content Operations pillars and third parties as applicable to ensure all required content is created, ingested and QC passed within agreed timeframes to ensure streamlined processes and on time deliveries and re-deliveries when required.

• Liaise with Programming and Marketing departments in relation to availability of materials and delivery arrangements as required.

• Primary liaison for third party vendors and partners as required to ensure excellent service maintained within Content Operations and for the business

• Attend and contribute to Team and Departmental meetings.

• Attend training sessions where applicable

• Work effectively with departmental colleagues and cross-functionally with other members of Content Operations

• Develop and maintain strong working relationships with internal and external parties.

• Adhere to defined business processes, taking opportunities to improve.

• Provide training for colleagues as required.

• Contribute suggestions for workflow and systems improvement.

• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme

Key Requirements

• Proven demonstrable experience within the industry of file based and High-Definition technology, New Media and electronic file delivery

• Excellent administrative and project management skills essential

• High level of computer literacy essential

Diversity Statement 

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.