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Content Fulfilment Coordinator

  • Deluxe Entertainment Services
  • Hammersmith, London, UK
  • 09/05/2024
Full time Marketing Media-Journalism

Job Description


Content Fulfilment Coordinator



As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,400 of the most talented and experienced industry individuals worldwide. For more information, please visit 

Full-Time, Fixed Term Contract (12 months)

Location: Hammersmith, London 

Position Summary

As part of the Director-To-Consumer department, the Content Fulfilment Coordinator is responsible for managing the delivery of high quality TV and Feature materials, primarily to Disney Plus.

Role and Responsibilities

  • Raise accurate and timely orders to commission the creation and delivery of audio, video, art & metadata, for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control.

  • Work with third-party vendors to agree delivery schedules. Track the completion of projects using reporting tools.

  • Work with third part licensors / postproduction companies to track the timely delivery of content to required technical specification.

  • Update and maintain records to reflect current delivery status of materials and specifications.

  • Ensure stakeholders and business partners are kept fully informed of any issues that might impact material delivery timelines.

  • Liaise with internal colleagues to ensure that localised assets are ordered and production schedules meet agreed delivery timelines.

  • Research inventory systems to establish available elements and request asset movements as required.

  • Raise accurate and timely purchase/work orders, resolve invoice queries.  

  • Action QC failures, rejections and recall notifications and update/replace materials as required.

Key Requirements

The ideal candidate will have previous experience in TV or Post-Production environment, as well as:

  • Experience of high and ultra-high-definition technology, new media and electronic file delivery an advantage.

  • Experience of Mastering QC analysis and corrective recommendations an advantage

  • Project management skills and experience essential

  • Working knowledge of Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable.

  • Good knowledge of SAP a great advantage

Diversity Statement 

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.