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Senior QA Manager

  • Sky
  • Osterley, Isleworth TW7, UK
  • 09/05/2024
Full time Information Technology

Job Description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

Lead a team of QA and automation engineers to support the testing of Sky Q across UK, Italy and Germany.

  • Technical Decision Maker, Quality Assurance authority: Being the technical authority to ensure the quality and reliability of our software products. Being the goal keeper for outsourced engineering development work. Stay abreast of the latest industry trends and best practices in software testing methodologies with deep technical knowledge of STB software development and product experience. ​
  • Test strategy: Lead, establish and implement overall test strategy, end-to-end test activities & be accountable for validating the overall test qualification of STB platforms, including SkyQ, Sky+, IP100, AppleTV to ensure the quality and stability of a large customer base. ​
  • Test transformation: Deliver the Q test transformation, aiming to reduce the resource-intensive testing approach with more a value-added modern test approach, targeting to reduce manual test cases by 50% by the end of 2024 with a step-by-step transition plan with minimum disruption to customer software​.
  • Technical Leadership: Provide technical leadership to the Q global test team, set testing objectives and measure performance. Collaborate with cross-functional teams to integrate the testing processes seamlessly into the software development life cycle.​
  • Tool and Technology Proficiency: Demonstrate proficiency in utilizing a variety of testing tools and technologies to enhance test automation and efficiency. Evaluate and recommend testing tools that align with the organization's technical objectives.​
  • Quality Assurance process: Establish and enforce quality assurance processes to ensure the delivery of high-quality software products. Conduct technical reviews of test plans, test cases, and test scripts to guarantee comprehensive coverage.​
  • People Management: People Manager, responsible for the design and manage the team structure, hiring, mentoring & coaching, career development of team members through performance and objective reviews, feedback, career development plans. ​
  • Resource strategy: Develop the test capacity plan, design and manage the test budget, drive the reduction of the cost, deliver test organization sourcing strategy that align with the test strategy, aiming for fit for purpose, cost efficiency & flexibility, implement the strategy with smooth transition plan and prioritising opportunities to improve business performance.

What you’ll bring

  • Experience in leading test teams for end-to-end software product validation to ensure the quality and stability of Q software for the large population of Q customers. ​
  • Experience of managing a global test organization.
  • Technical knowledge of video device/set-top Box full stack test​.
  • Technical knowledge of Set-Top Box software stack architecture and development​.
  • In depth knowledge of test automation and transformation​.
  • Experience in working with an outsourced development partner​.
  • Experience in industry-standard testing frameworks and tools​.
  • Experience of advanced automation testing approach​.
  • Experience in programming and scripting skills for test automation (e.g., Python, Java, or similar).

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • A wide range of Sky VIP rewards and experiences

How you’ll work – hybrid working

The world has changed. And so have we. We’ve adopted hybrid working and split our time between unique office spaces and the convenience of working from home.

You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.