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Junior Technical Support Engineer

  • Molinare TV & Film Ltd
  • London, London, City of
  • 07/05/2024
Full time Broadcast Engineering Engineering Entry Level / Junior / Apprentice

Job Description

Molinare Creative Group has over 50 years of experience, providing creative excellence to the film, TV, games, and commercial communities. The Molinare Creative Group is home to Notorious DIT, Molinare TV & Film, Voice, Sound Warriors and Pip Studios. Together, we provide an end-to-end solution to our clients, including dailies and DIT services, offline services, full creative post-production, QC, mastering, foley, sound design, field records, casting, ADR, voice-over, performance capture and localisation.


Boasting a multi-award-winning team of creatives, the sharpest minds in technology and an unparalleled team of producers, we bring filmmakers' stories to life. With state-of-the-art facilities in Central London, Bedfordshire and Reading, we strive to constantly stay on the cutting edge of technology, collaborating with fellow disruptors to enable the creatives to stay creative.


Position Overview:

As a Junior Technical Support Engineer, you will be an integral part of our team, responsible for maintaining the day-to-day operations of our Engineering and IT function, with a primary focus on supporting our Post Production Department. Your role will involve ensuring the seamless operation of our post-production workflows, providing both preventive and reactive maintenance, and upholding the highest technical standards. You will play a pivotal role in delivering technical assistance and troubleshooting solutions to our clients, fostering creativity, professionalism, and efficiency.


Key Responsibilities:

  • Implements and maintains post-production systems throughout the company.
  • Responsible for the day-to-day preventative and reactive maintenance as well as technical installations throughout the company
  • Identifies areas for improvement within the technology used by the company, either through new technological developments or improvements to current systems 
  • Proactively seeks out security opportunities within the systems we use to ensure the ultimate protection of the client’s intellectual property. 
  • Responsible for using the helpdesk system (and other software tools and systems), creating and closing tickets appropriately and delivering within agreed SLAs 
  • Provide regular updates to the Head of Post Production Technology 
  • Liaising with other departments to ensure that their technology needs are met. 


Knowledge and Experience:

  • Comprehensive Understanding of Video and Audio Post-Production: Demonstrate proficiency in the intricacies of video and audio post-production processes, encompassing a detailed understanding of each stage. Stay abreast of advancements in technology to leverage new effects and techniques, ensuring the ability to deliver high-quality output efficiently.
  • Industry Experience and Post-Production Technology Expertise: Some experience within the post-production industry, coupled with an understanding of post-production technology and workflows. Proficient in leveraging industry-standard tools and software to streamline processes and optimise workflow efficiency.
  • Familiarity with Operating Systems: Some proficiency in Windows, Mac OS, and Linux system design, implementation, and administration. Ability to navigate and troubleshoot issues within these environments to support post-production operations effectively.
  • Understanding of Data Storage Systems: Knowledgeable in the design, implementation, and administration of data storage systems relevant to post-production workflows. Capable of managing storage solutions to ensure seamless access to media assets and data integrity.
  • Scripting Skills for Workflow Enhancement and Security: Basic proficiency in scripting languages to develop enhancements for post-production workflows and strengthen security measures within post-production teams. Ability to automate repetitive tasks and customise workflows to meet specific project requirements.
  • Familiarity with Industry-Standard Post-Production Systems: Some familiarity with software tools such as Baselight, Flame, Media Composer, ProTools, and other systems commonly utilised in film and TV post-production. Ability to navigate and utilise these tools to support various aspects of the post-production process effectively.

 

Skills & Abilities:

  • Exceptional Problem-Solving Skills: Demonstrates a fault-finding mindset and ability to devise creative solutions to both technical and practical challenges encountered in post-production workflows.
  • Strong Organisational Abilities: Exhibits robust organisational skills, ensuring tasks are prioritised effectively, deadlines are met, and resources are allocated efficiently to optimise workflow.
  • Effective Communication Skills: Possesses excellent written and verbal communication skills, enabling clear and concise interaction with team members, clients, and stakeholders.
  • Ability to Thrive Under Pressure: Capable of maintaining composure and delivering results under tight deadlines and high-pressure situations, ensuring smooth operations even in challenging environments.
  • Proactive and Resourceful: Takes initiative and demonstrates quick thinking, independently seeking solutions and taking action to address issues as they arise, without requiring constant supervision.
  • Team Champion: Acts as a passionate advocate for the team, fostering collaboration, camaraderie, and mutual support to achieve common goals and objectives.
  • Commitment to Excellence: Pursues excellence with integrity, passion, and courage, consistently striving to exceed expectations and deliver exceptional results in all endeavours.
  • Masterful Multitasking: Proficiently juggles and prioritizes conflicting demands and tasks, efficiently managing multiple responsibilities to maintain productivity and meet deadlines effectively.

 

Company Values:

What do we believe in at Molinare:

  • Teamwork - Our best projects are born when we share our skills and experience with each other
  • Passion - We treat every project with the respect and time that it deserves
  • Expertise - By embracing our creative background, we take risks that allow us to aim higher
  • Talent – We nurture talent to grow and do something meaningful, which raises the bar for all of us.
  • Inclusion – We all grow better professions and better people by working with different backgrounds, cultures and thinking styles.

 

At Molinare, we are committed to accessible hiring practices to ensure equal opportunities for all candidates. As part of our dedication to inclusivity, we welcome applicants to inform us if any amendments or accommodations are needed during the interview process to support their application. Your comfort and accessibility are important to us, and we are happy to make any necessary arrangements to facilitate your interview experience.