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Field Application Engineer

  • Audinate
  • Remote, United Kingdom
  • 30/04/2024
Full time Broadcast Engineering Engineering

Job Description

Who we are and what we do

Audinate leads the world in networked media with our "Dante" technology which is used extensively in professional audio & video applications, including live events, broadcast, entertainment venues and communication systems.

Dante replaces all audio and video connections with a computer network, effortlessly sending video or hundreds of channels of audio over slender Ethernet cables with perfect digital fidelity. Adopted by hundreds of manufacturers in thousands of products, Dante is the de facto standard for modern AV connectivity.

You’ll find us in the largest companies and institutions like NFL Media Headquarters, Microsoft, major universities and even a 900-year-old cathedral featured in Harry Potter. 
 
What you’ll be working on

As part of the Global OEM Support Team you will provide technical design advice and support to AV equipment manufacturers and independent software vendors (ISVs) in the EMEA region. You will work with some of the biggest names in the AV industry who are implementing Dante audio & video solutions into their products.

The ideal candidate will have strong customer-facing experience and will possess a combination of video, embedded system, software, hardware, FPGA skills.

PLEASE NOTE: There will be a need for occasional local and international travel.

 

In this role you will

  • Serve as the primary contact point for all technical enquiries originating from Dante licensees in the EMEA region
  • Investigate, debug, provide workarounds where possible and/or escalate issues with the Audinate engineering team
  • Regularly contact OEM licensees to understand and track progress of their development
  • Work closely with the sales team to address OEM technical needs in presales activities
  • Provide introductory technical training to OEM licensees on Product Development, Evaluation Kits and SDKs
  • Generate technical documentation and share knowledge with the wider team

 

You will have

  • A BSc in Computer Software, Electrical Engineering, or a similar discipline
  • Experience working in a customer-facing or field role, with the ability to work on multiple issues at once
  • Strong communication skills, both written and verbal
  • Strong problem-solving skills
  • Fluency in English. Additional languages highly desirable

 

Preferred technical skills and knowledge

  • Embedded SoCs and embedded Linux
  • Video codec technologies (H 26x, JPEG2000, etc).
  • High-speed video interfaces (HDMI, SDI, CSI)
  • Protocols and interfaces such as SPI, UART, I²S and I²C
  • FPGA platforms (Xilinx Zynq family)
  • Electronics hardware design and/or board level debugging
  • Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)
What you’ll experience with us

With us, your ambition extends as far as our reach. Working alongside experts and enthusiasts from different backgrounds, you’ll refine your skills as we define our products. We’ll experience and share a purpose we can see and hear as we pioneer the future of AV together.

In addition to a competitive salary, annual bonus and equity incentive plan, you’ll experience our diverse, values-based culture and a range of benefits such as flexible working through to volunteering leave.
Audinate
About Audinate

Audinate Group Ltd (ASX:AD8) has a vision to pioneer the future of AV. Audinate’s award winning Dante AV over IP networking solution is the worldwide leader and used extensively in the professional live sound, commercial installation, broadcast, public address, and recording industries. Dante replaces traditional analogue cables by transmitting perfectly synchronized audio and video signals across large distances, to multiple locations at once, using nothing more than an Ethernet cable. Dante technology powers products available from hundreds of leading AV manufacturers around the world. Audinate is headquartered in Australia and has regional offices in the United States, United Kingdom, Belgium and Hong Kong.

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