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Senior Sales Support & Enablement Manager

  • Vizrt
  • Lisbon, Portugal
  • 12/04/2024
Full time Business Development Sales / Account Management

Job Description

Summary of Position 

As Senior Sales Support & Enablement Manager you will provide leadership and direction to the functions of Sales support, order processing and sales enablement for Vizrt. The Sales Support & Order Processing (SSOP) function manages and operates large parts of the lead-to-cash process, ensuring the order process works efficient and with quality, and that both internal and external stakeholders relating to the sales process are supported within the process. The function is responsible for enabling the sales department as well as driving efficiency initiatives within the lead-to-cash process. 

In the role you will lead a global team of sales support individuals and be part of the Revenue Operations management team.  

Responsibilities 

Entails global responsibility for Sales Support & Order Processing (SSOP) at Vizrt. You will be responsible for effectively managing and developing the Global SSOP team, ensuring timely and high-quality processing of orders. Additionally, you will provide support to account managers, customers, and partners, enabling improved sales efficiency and allowing more time to be dedicated to value-adding activities. Furthermore, the role includes the responsibility of managing Sales Enablement within the organization. This entails driving enhancements in training and information availability for the SSOP and sales teams, with the aim of continuously improving their performance.  

Tasks and Duties 

  • Demonstrated ability to support business process design and improvement initiatives, automate operational tasks, and prioritize time for high business impact activities (long and short term). 
  • Collaborate with RevOps and Sales team to assess the existing tools and determine the necessary tools to enhance the sales process. 
  • Oversee and cultivate the growth of SSOP individuals within the organization, focusing on skill enhancement and professional development. 
  • Ensure orders are processed accurately and timely using KPI’s to measure. 
  • Ensure comprehensive training for all team members on order process workflows, including any updates or modifications to the workflow. 
  • Work with Team to gain insight and feedback on day-to-day processing issues, and to optimize process and drive efficiency. 
  • Work with Sales organization and other internal stakeholders to get feedback on support and improve buy-in. 
  • Plan and build the regional Sales Support to ensure a Sales & Customer centric approach. 
  • Manage and maintain Sales onboarding plan. Monitor and ensure plan is utilized by sales and supported by the SSOP team. 
  • Work with Marketing to improve Sales engagement with Demand Generation and new leads. 
  • Lead the implementation and execution of ongoing training and knowledge sharing initiatives for the sales organization, aimed at enhancing the sales process. 
  • Establish and track KPIs relating to the lead-to-cash processes and other processes covered by the SSOP team. 
  • Provide operations insight and strategies to increase efficiency and scale the business. 

Reporting line 

Head of Revenue Operations 

 

Performance Expectations 

Applied Technical Knowledge 

  • Super user of CRM and Quoting solutions, i.e. Salesforce 
  • High competence in platforms used by SSOP within the lead-to-cash process 
  • Good knowledge of resource allocation procedures 
  • The ability to find innovative ways to resolve problems 

Teamwork and Peer Relationships 

  • Recruit, train and supervise SSOP team  
  • Create a high-performance team by carefully selecting and cultivating with diverse skill sets and strong potential 
  • The ability to interact effectively with cross-functional teams 
  • Ability to work positively with the wide range of individuals involved in program development and implementation 

Planning and Organizing Skills 

  • Provide ongoing input into RevOps to improve reporting accuracy 
  • The ability to identify and set objectives, manage, and prioritize your workload and other resources 
  • Monitor performance against objectives, anticipating and putting steps in place to mitigate potential issues/ problems 

Communications 

  • Provide ongoing reporting on all key SSOP and Sales enablement reports to leadership 
  • Serve as liaison between sales, logistics, marketing, leadership and product management driving process efficiency and facilitating effective communication 
  • Drive ongoing engagement with teams and leadership in the sales organization  

Leadership, Initiative and Creativity 

  • Manage and develop the SSOP team  
  • Develop a thorough understanding of the business and market to provide support to the commercial organization 
  • Be a thought leader and strategic thinker – always seeking opportunities for improvement and enhancement 
  • Drive and support efforts to improve business process 

 

Requirements

  • Minimum of 5 years of experience within sales, operations, or other sales support functions. 
  • Proven track record in managing and leading teams effectively. 
  • Experience in sales enablement and training, ensuring the success and development of team members. 
  • Comprehensive understanding of sales processes, as well as proficiency in sales technology and CRM software.  
  • Strong working knowledge and utilization of Salesforce CRM  
  • Ability to manage and prioritize multiple projects and handle competing work demands efficiently.  
  • High attention to detail and active listening skills  
  • A collaborative team player who recognizes the importance of a well-functioning organization 
  • Highly proficient and competent user in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, MS Teams) 
  • Excellent verbal and written communication skills 
  • Analytical mindset and the ability to work with complex information or data and drawing meaningful conclusions. 
  • Willingness and ability to travel internationally as required. 

Supervision 

This position requires working independently, navigating across different departments, and identifying different approaches to achieve the key objectives agreed with the senior leadership team.