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Head of Commercial Sales

  • Sky
  • Osterley, Isleworth TW7, UK
  • 11/04/2024
Full time Business Development Sales / Account Management

Job Description

In this role you will lead the Trading team for Sales, responsible for delivering the in-quarter trading performance for that area.  You will seek to continually look at all aspects of those Route to Market to ensure trading plans are optimised across inbound, outbound, messaging and commercial targets are achieved whilst staying on course to deliver longer term RTM strategy.

The successful candidate will be commercially focussed with the ability to lead a team, be an excellent communicator, and be able to manage multiple complex and competing KPIs to have a holistic view of Trading Performance across the RTM.  They will need to be a strong collaborator across the various Product Teams, Customer Service Group, Finance, and Data teams as well as the wider Customer Growth team to ensure optimum performance is achieved by the Route to Market.

Direct Reports: 1 Team:  (3 x Leads and 9 Managers)

Role objectives:

Define the vision -  Work with the Director of Voice to re-define strategy for your Route to Market including our ambition over next few years, the pillars to underpin this and what we need to deliver this which supports the long term vision our customers, our people & our business

Develop and deliver the plan  for your Route to Market across all horizons (weekly, quarterly, annual) including the delivery of robust business cases/ mitigation plans to support delivery of core Commercial and Customer KPIs. Working closely with Product and Performance teams to create succinct Go to Market plans to seamlessly execute our key programme launches across the year into your Routes to Market.

Build a robust performance measurement framework so that we are able to understand and monitor the commercial impact of all Voice RTMs across our initiatives. Review & assess weekly/qtrly/annual performance, optimising to help meet Commerical and LRP targets regular basis

Unlock the insight that matters – Ensure team are focussed and working with the wider business to unlock the insight that matters, enabling us to continue to drive performance, influence key decisions and shape the future of your Route to Market.  Use customer and market insight combined with a robust understanding of core commercial and customer KPIs to shape the strategy and support commercial and props teams in building business cases to deliver new offers and rewards for customers

Exceptional cross functional operator - Build excellent relationships with the wider business, (Customer Service Group, Digital, Retail, Product, Finance, Data and other internal teams) using your expertise and influence to ensure that they understand the value and opportunity within each of your Route to Market to include it as a core part of their strategy and plans

Future focussed - Define and deliver new and compelling insight to support decision making, finding new ways to support our advisors and engage customers.

Customer focussed – Be the Voice of the Customer ensuing insight gained across multiple tochpoints with our people and customers is used to influence key decision around propostional development and journeys.

High Performing team - Build, inspire and develop a high performing and motivated in team, delivering consistently high People Survey scores.

What you’ll bring:

  • Restless Curiosity- looking at our information in different ways and continuously striving to understand how we can improve.

  • Positive Energy- High Energy to drive and motivate the team as well as work across functions to get the job done.

  • Resilience – Ability to adapt and reprioritise continuously. The business changes, and we need to be able to as well

  • Credible and able to influence business and brand direction at the MD & C-Suite leadership team at Sky, with excellent presentation skills (written and verbal)

  • Brilliant collaborator – able to build relationships across a matrix organisation and with external agencies to deliver through collaboration

  • Great people leader:

  • Provide visible leadership for a high-achieving team, giving clear direction and leading from the front

  • Able to build a team coach, mentor and train a mix of individuals

  • Manage resources across the team for multiple projects to ensure fair and effective workload distribution

  • Ensure that the Sky behaviours are embedded within the team, inclusive of equal opportunities and the diversity agenda

The rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

Where you’ll work:


This role is based out in Osterley. In line with company policy, hybrid working is allowed.


Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’ll do all that we can to support maintaining work/life balance.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. 

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.