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Head of Product - Subscription and Offers

  • Sky
  • Osterley, Isleworth TW7, UK
  • 18/03/2024
Full time Executive

Job Description

Our Global Streaming team is the core engine that creates streaming products which delight customers around the world, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create unforgettable experiences for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love. We are currently building a Global Streaming Product team, who will steer our core global product to service the business needs of each proposition (Peacock, NOW, Sky Showtime and Showmax). As we move to a new era for our platform we seek to bring consistency in our customer’s service & compliance journeys, so that our Product team is able to execute standardised, repeatable integrations to reduce time to market and deliver support faster to our customers.

The Role

We’re seeking a Head of Product Subscriptions and Offers to join our Global Streaming Platform (Commerce) team in a newly created role.
Reporting to the Director of Product, lead Targeting product development on our Commerce team, we’ll look to you to conceive, define, design, develop, test, and launch highly effective enterprise level subscription and offer capabilities at a global scale

What you’ll do

  • Develop a strategy and prioritize a roadmap for subscription services and promotional offers within the commerce back-end. 

  • Envision a product capabilities set that can establish commonality among disparate propositions and flex to ever changing market needs and propositional shifts.  

  • Use data insights and stakeholder intelligence to drive prioritization, hypotheses, and product plans.  

  • Vigorously defend your strategy and roadmap to stakeholders at every level of the organization. Be an expert in your product’s insights and KPIs.  

  • Collaborate with other product leads and engineers to successfully deliver products to market with your team with a focus on measurable outcomes and consistent optimization  

  • Produce high-quality requirements, strategies and work product. Push relentlessly for quality while meeting aggressive deadlines.   

  • Plan and build scalable and extensible products and tools.   

  • Lead and mentor others, providing strategic direction, thought leadership, and inspiration to product managers and members of the wider product team. 

  • Collaborate closely with executive leadership to align subscription and offer strategies with overall business growth objectives. 

  • Implement subscription and offer strategies on a global scale, considering diverse market dynamics and behaviors. 

  • Ground strategies in industry best practice, competitive landscape and emerging technologies.  

  • Establish a cohesive point of view on capabilities relative to partner capabilities that are likely to be part of the domain. 

What you'll bring:

  • You’ll be an experienced product leader with a proven track-record of end-to-end ownership and delivery of platform level products — in particular, deep understanding of subscription models and promotional offers within a commerce domain   

  • Confident and experienced in leading teams of Product Managers, whereby goal setting and coaching is one of your strongest abilities — acting as a force-multiplier, building product teams and growing talent.  

  • You can navigate multi-layered, matrixed organizations through your deft communication, attention to detail, systems thinking and relationship building. You are creative in driving teams to deliver, influencing leadership and you believe building rapport and earning trust is an important investment in success.    

  • You enjoy thinking big and crafting visions but have the technical chops to talk architecture and help your team creatively solve deliverability challenges.  

  • You have relentlessly high standards, deep operational knowledge, and expertise in every aspect of digital product development and e-commerce.   

  • Youhave an established set of product development best practices, and your own experience-based methods to define product vision and requirements. You are comfortable coaching your team in these methods and deploying them to solve challenges within the team.   

  • You have used OKRs and/or KPIs to define north stars for your team and set team goals. You are comfortable providing guidance to your team. You are on a constant hunt for the next insight to drive roadmap prioritization.

  • You are resilient — focused, driven, and the natural owner of both big ideas and practical daily output — and feel mostathome in a fast-paced, iterative, and collaborative environment.  

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home, we've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.