Job Description
Sky is one of Europe’s leading media and entertainment companies, and a part of Comcast Corporation, which also owns NBCUniversal (NBCU). We create award-winning original content, produce the biggest live sporting events and provide free access to news and the arts.
We work on the Global Streaming Platform supporting various video on demand products such as Sky Showtime, Peacock and Showmax.
What is the plot?
Sky tech hub in Prague consists of just under 100 people and it will be growing in the future. These are mostly developers, video-streaming enthusiasts and experts, with extensive experience across markets, technology, and products working on the Global Streaming Platform. We are collaborating closely with our colleagues in the UK, Portugal and the US.
The business operations team consists of professionals in general management, finance, HR, talent acquisition and office management. We are looking for a new member of the team to provide frontdesk IT support to end users working for the Prague tech hub.
What role will you play?
You will be part of the business operations team supporting the Sky tech hub in Prague.
Your daily tasks:
Regularly checking and resolving issues related to computer hardware, software, mobile devices, and other technical products in the office
Audio Visual/Video Conferencing: daily checks of all meeting spaces including test VC calls and presentation functionality, performance monitoring, digital signage, open office AV systems, fault fixes, live events and townhalls
In-Building Infrastructure: patching network connectivity to desks, fault fixing, wifi performance monitoring, network hardware remote hands
Print Services: local responsibility for Print services including toner/paper, hardware and performance
Worksettings: regular checks of all desks for performance, fix of issues, raising of replacement hardware orders, installation of new desk hardware
Hardware procurement: close liaison with Sky IT Provisioning team in the UK to ensure ordering and delivery processes smoothed out, management of onsite stock of spares and consumables, distribution of assets to staff along with set up, asset lifecycle management
Providing first line technical support: raising of Sky Incident/Request forms on behalf of staff members, ownership until resolution
After training period becoming face to face support with system rights in order to fix in-house account/access/system issues etc.
What skills do you need to play your role well?
Customer focus: understanding and anticipating customer needs
Willingness to work from the office in Karlin five days per week
Excellent communication skills: communicating clearly and concisely and listening actively; keeping people appropriately informed. Being comfortable handling difficult situations.
Problem solving: decisions are made in an environment where broad guidelines exist, but there may be partial or conflicting data. Being flexible and ‘thinking laterally’
Open minded approach: remaining open and flexible about experimenting with new and innovative practices being implemented in Sky.
Technical interest: willingness to learn a variety of systems, techniques and practices within the functional area, keeping up to date with technical/professional developments
Fluent English language speaker
What can you expect in return?
Working in a diverse and innovative environment allowing you to grow
Open and healthy team culture where we care about people as much as about delivering our work
Annual bonus based on your performance
Work life balance thanks to flexible working hours
Generous free day scheme providing 25 days of holidays + 5 days of on-demand leave (sick days)
Contribution to Multisport Card or Edenred Benefit Card
Meal allowance
Team building activities
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.
Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion.
To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.