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Frontdesk Support Specialist

  • Sky
  • Prague, Czechia
  • 15/03/2024
Full time

Job Description

Sky is one of Europe’s leading media and entertainment companies, and a part of Comcast Corporation, which also owns NBCUniversal (NBCU). We create award-winning original content, produce the biggest live sporting events and provide free access to news and the arts 

We work on the Global Streaming Platform supporting various video on demand products such as Sky Showtime, Peacock and Showmax. 

  

What is the plot?  

Sky tech hub in Prague consists of just under 100 people and it will be growing in the future. These are mostly developers, video-streaming enthusiasts and experts, with extensive experience across markets, technology, and products working on the Global Streaming Platform. We are collaborating closely with our colleagues in the UK, Portugal and the US.  

The business operations team consists of professionals in general management, finance, HR, talent acquisition and office management. We are looking for a new member of the team to provide frontdesk IT support to end users working for the Prague tech hub.  

 

What role will you play? 

You will be part of the business operations team supporting the Sky tech hub in Prague.    

Your daily tasks: 

  • Regularly checking and resolving issues related to computer hardware, software, mobile devices, and other technical products in the office

  • Audio Visual/Video Conferencing: daily checks of all meeting spaces including test VC calls and presentation functionality, performance monitoring, digital signage, open office AV systems, fault fixes, live events and townhalls

  • In-Building Infrastructure: patching network connectivity to desks, fault fixing, wifi performance monitoring, network hardware remote hands

  • Print Services: local responsibility for Print services including toner/paper, hardware and performance

  • Worksettings: regular checks of all desks for performance, fix of issues, raising of replacement hardware orders, installation of new desk hardware

  • Hardware procurement: close liaison with Sky IT Provisioning team in the UK to ensure ordering and delivery processes smoothed out, management of onsite stock of spares and consumables, distribution of assets to staff along with set up, asset lifecycle management 

  • Providing first line technical support: raising of Sky Incident/Request forms on behalf of staff members, ownership until resolution 

  • After training period becoming face to face support with system rights in order to fix in-house account/access/system issues etc.  

 

What skills do you need to play your role well?  

  • Customer focus: understanding and anticipating customer needs

  • Willingness to work from the office in Karlin five days per week 

  • Excellent communication skills: communicating clearly and concisely and listening actively; keeping people appropriately informed. Being comfortable handling difficult situations. 

  • Problem solving: decisions are made in an environment where broad guidelines exist, but there may be partial or conflicting dataBeing flexible and ‘thinking laterally’ 

  • Open minded approach: remaining open and flexible about experimenting with new and innovative practices being implemented in Sky. 

  • Technical interest: willingness to learn a variety of systems, techniques and practices within the functional area, keeping up to date with technical/professional developments 

  • Fluent English language speaker 

  

What can you expect in return?  

  

  • Working in a diverse and innovative environment allowing you to grow   

  • Open and healthy team culture where we care about people as much as about delivering our work 

  • Annual bonus based on your performance 

  • Work life balance thanks to flexible working hours 

  • Generous free day scheme providing 25 days of holidays + 5 days of on-demand leave (sick days) 

  • Contribution to Multisport Card or Edenred Benefit Card 

  • Meal allowance 

  • Team building activities