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IT Support Intern EMEA

  • Irdeto
  • Hoofddorp, Netherlands
  • 25/08/2021

Job Description

Who we are:

Irdeto is the world leader in digital platform security, protecting platforms and applications for video entertainment, video games, connected transport, connected health and IoT connected industries. Irdeto’s solutions and services enable customers to protect their revenue, create new offerings and fight cybercrime effectively. With more than 50 years of expertise in security, Irdeto’s software security technology and cyber-services protect more than six billion devices and applications for some of the world’s best-known and loved brands.

 

People are Irdeto’s biggest strength and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto’s success. With a unique heritage in security innovation, Irdeto is building a secure future where people can embrace connectivity without fear.

 

The Role:

As IT Support Intern, you will be part of the Technology Operations team and you will get heavily involved in level-one technical support by addressing walk-ups for our customers. You other activities will include reading, reviewing, and improving where relevant the current support process documents in our knowledgebase (i.e. Atlassian) and use it to resolve first line support cases and queries. You will also be working closely with our IT Senior Service Desk colleagues to identify a relevant set of repetitive existing support scenarios and provide other operational support from time-to-time. At all times we expect you to bring a customer-centric, helpful, friendly and positive attitude to your work and colleagues.

 

Your mission at Irdeto:

  • How to fix both Windows and MacOSX desktop support issues.
  • How to deploy Enterprise based Laptops and device management using Dell Case and Jamf.
  • How to deliver the appropriate IT resources for each individual or department's needs, whilst staying within budget.
  • How to troubleshoot, refactor and continuously improve the quality of technical support / assistance.
  • How to work on an IT service-management ticketing system.
  • How to troubleshoot our unified communications suite i.e. Zoom Rooms and Desktop and our Windows server i.e. ActiveDirectory.
  • How to work with other Technology Operations teams such as systems administration and networking.

 

How you can add value to the team?

  • Currently studying a Bachelor’s degree in Information Technology, Computer Science or a related field (to be considered for the internship, you need to be enrolled in a university / other educational institution)
  • You are available for an internship for 6-12 months.
  • You are available at least 4 days a week.
  • Some experience with installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e. Antivirus, Adobe, Office 365).
  • Some knowledge of how to install apps on the iOS phone (i.e. e-mail clients, business apps).
  • Working knowledge of the Microsoft Office Suite is a plus.
  • Some experience with a scripting language (i.e. Python) is a plus.
  • Dare to be curious, creative and provide innovative solutions by thinking outside-the-box.
  • Quick learner and adopter of new systems, platforms and tools.
  • Pro-active, quality-minded with a positive attitude; you have great interpersonal skills and work well with others.
  • Good English communication skills (both verbal and written).

 

What you can expect from us:

Irdeto is a people first organization where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.

 

In addition to competitive remuneration and extensive benefits we offer:

  • An international & multicultural environment where diversity and inclusivity are celebrated and embraced 
  • Professional educational opportunities and training program
  • Innovation sabbatical
  • Volunteer Day
  • State of the art office space
  • On the job coaching and mentoring
  • Flexible work arrangements – via our Work Hard Anywhere policy.
  • Some of us run city marathons and even go on snowboarding trips together!
  • Casual Friday? Casual every day!
  • US$ 500 net for your home office setup after you passed your trial period
  • And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)

 

With over 50 successful years of business innovation behind us, and an exciting digital and connected future ahead of us, Irdeto is a progressive company to join. We are looking for people who will keep us at the forefront of innovation and creativity.

 

Welcome to Irdeto!

 

Irdeto is proud to be an equal opportunity employer and we do not discriminate on identity or innate characteristics, instead we aim to build a diverse, inclusive culture where your talent counts.