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Duty Manager, Arts & Entertainment

  • IMG
  • Chiswick Park, Chiswick, London W4, UK
  • 08/02/2024
Full time Management Marketing

Job Description

Who We Are:

IMG is a global leader in sports, fashion, events and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

What You'll Do:

As a Duty Manager, you will help to create transformational leisure experiences in our attraction for our guests whilst providing supervisory support to all host roles.  You will be instrumental in driving repeat visits by delivering the highest possible standards of guest service, presentation, and attraction knowledge and for ensuring that the operation runs smoothly.

Key Responsibilities Include:

  • Leading by example and being the perfect role model for the guest experience team.
  • Responsible for the delivery of strong KPI results, including a trip advisor rating target of 4.5.
  • Responsible for training and development for all host roles along with the Deputy Manager.
  • Performing checks via the use of standard checklists and continuous monitoring of on-site activity
  • Drives positive culture throughout the team by leading engaging team meetings and maintaining the highest standards of guest experience, health and safety and overall operation across the attraction at all times.
  • Manages both good and poor performance of the team in an effective manner, ensuring staff records are frequently updated and accurate.
  • To become knowledgeable about the Battersea Power Station story and make recommendations for bars, restaurants and other amenities within the complex.
  • Implementing and maintaining methods of communication between visitors and the attraction.
  • Conduct regular site walks to ensure the highest standard of entertainment is being delivered and whilst on tour observe standards of cleanliness are being maintained and where necessary report back to senior management.
  • To do any reasonable duty as detailed by the Management team of the attraction, including covering shifts as required.
  • Ensure all site personnel are aware of the day’s activities and are familiar with the contents of the entertainment package, groups and schools expected and at particular times the number of expected.

You Will Have The Following Strengths:

  • Excellent attention to detail.
  • A real passion for delivering the highest standards of customer service.
  • Knowledge of London and other available tourist attractions to be able to make recommendations to visitors.
  • Excellent verbal and written communication skills.
  • A methodical approach to problem solving.
  • Good organisational skills.
  • Diplomacy.
  • Previous management/supervisory experience, ideally gained within a visitor attraction or retail related business.

Working Conditions:

  • Must be flexible and able to work early mornings, evenings, weekends and public holidays.
  • This is a permanent position.
  • This role will be based in Battersea, London
  • Working hours will vary based on a shift pattern and may include early mornings, evenings, weekends and public holidays

Our Values:

  • We are fueled by Persistence, adapting and seeking solutions in the face of challenges.
  • We support and elevate diverse voices, promoting equity and Inclusion within our company, industries and community.
  • We operate with a spirit of Entrepreneurialism, a willingness to take risks and a mindset that is built to disrupt.
  • We rely on Collaboration across our network to power culture and unite people around the world.
  • We hold ourselves to the highest standards of Excellence in every aspect of our work, including how we interact with one another, our clients and our partners.

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.


Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.