As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 4000 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com
Fixed Term Contract (12 months)
Location: Hammersmith, London
Overall role contribution to team, department and organisation. This role encompasses the operational responsibility for all aspects of the localisation and the creation of digital assets (components) for a variety of channels and Branded content; the candidate will also be responsible for the creation of local language masters – including library titles - for this content as required. The Coordinator is expected to have relevant experience of content localisation, production, mastering and digital distribution; in addition they should have excellent project management skills, attention to detail and organisational ability.
Role and Responsibilities
As Operations Coordinator, raise accurate and timely orders to commission the localisation (dubbing, subtitling, access services and metadata) of content in line within agreed deadlines and to agreed technical standards and costs (SLAs) while ensuring creative consistency.
For acquisition titles ensure the creation of domestic deliverables for company inventory and order localisation as required.
Organise and handle this localisation across multiple titles and territories - including creating and tracking orders on internal systems, raising of dubbing POs through the tracking system, and the negotiation of dubbing delivery schedules.
Monitor order progress through internal systems ensuring data is accurate and reflective of order status. Work with vendors and technical support teams to identify and report on system based issues impacting workflow. Perform UAT on any new systems or system developments impacting the workflow.
Update and maintain records to reflect current delivery status of materials, including library remastering projects in various databases.
Liaise with internal colleagues and clients to create material schedules that are appropriate to the license start date or the broadcast schedule.
Raise accurate and timely orders to commission the creation of Localised Language masters (LMs), components and localised Main Title spot-reels as required. Locate and deliver localized graphics and format check information to Vendors, raising POs on SAP as needed.
Work closely with vendors on localisation and (re)mastering/component orders - provide weekly schedules to vendors as required, track the completion of projects using reporting tools and chase vendors to ensure timely delivery per agreed schedules.
Action Rejections and recall notifications and update/replace materials as required.
Resolve metadata integrity issues across stakeholders.
Track metrics for the on-time delivery of local dubs and scripts, local language masters, components and localised metadata of those titles for which the Operations Coordinator is the title expert.
Contribute to the team and collaborate on specific projects and opportunities to improve and document workflows.
Background or experience in a production/operations role, preferably in a creative environment
Excellent and demonstrable project management experience, including the handling of rejections and tracking vendor performance through metrics.
Experience of File based and High Definition technology, New Media and electronic file delivery.
Thorough experience in content localization, production, mastering and digital distribution.
Ideally educated to degree level or equivalent.
Good knowledge of SAP.
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.