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Application Support Engineer

  • Moonbug Entertainment
  • Los Angeles, CA, USA
  • 18/11/2023
Full time Information Technology

Job Description

Moonbug Entertainment is looking for an Application Support Engineer. You will be supporting day-to-day operations of office colleagues with a focus on daily task automation. Participation in a variety of feasibility studies, POCs and research projects, working alongside the technology consultants, SMEs and software development team.

Moonbug is a next-generation entertainment company that has cemented itself in the children’s media space. Would you like to be a part of the next frontier of inspiring and engaging stories to kids and their parents around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces and publishes thousands of minutes of video and audio content every month with the goal of teaching compassion, empathy and resilience. We are a fast-paced global company, and have already grown to become the largest kids’ entertainment company on digital platforms in the world. Some of our existing titles include global sensations, CoComelon, Blippi, Little Baby Bum, Morphle, Supa Strikas, ARPO, and many more, which are available in 32 languages and can be viewed on more than 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. Candle is run by leading entertainment executives Kevin Mayer and Tom Staggs, and backed by investment capital from funds managed by Blackstone’s flagship private equity business.

This role will report full-time on-site at our Los Angeles office.

About You

As an integral part of Moonbug’s IT department, you are a tech-savvy professional who is passionate about delivering top-notch IT support and solutions. You have a keen eye for detail and are always up-to-date with the latest technology trends.
You have a strong background in managing various IT systems and are comfortable troubleshooting hardware and software issues. Your excellent communication skills enable you to explain complex IT concepts in simple terms to non-technical staff members.You thrive in a fast-paced environment and are able to prioritize tasks effectively to meet deadlines. Your proactive approach allows you to anticipate potential IT issues and address them before they escalate.

At Moonbug, we value teamwork and collaboration. You will be working closely with various teams across the organization, providing them with the necessary IT support to ensure smooth operations. If you are looking for an opportunity to leverage your technical skills in a dynamic and innovative company, then Moonbug is the place for you.

Requirements

  • 3 + years of relevant work experience in a desktop support position
  • Experience supporting finance, legal and media production SaaS applications, either from admin or user experience. e.g Salesforce, DocuSign, Adobe, Monday.com
  • Analytics – Highly proficient in Excel/sheets.
  • Ability to compile data from various sources, manipulate data and present back findings e.g engagement metrics, suggested account optimization improvements etc.
  • Device management (InTune / Azure AD / Jumpcloud)
  • PowerShell, Bash scripting
  • API experience essential
  • Knowledge of cloud technologies essential
  • Strong knowledge of OS X / Windows 10 / Linux
  • Excellent communication skills – written and verbal
  • Comfortable with preparing and maintaining documentation

Desired Skills

  • Approachable and proactive
  • Able to multitask in a fast-paced environment and use initiative
  • Be able to work independently and as part of a team
  • Be comfortable with change and able to adapt as needed
  • Good timekeeping and management – Ensuring you prioritize responsibilities effectively
  • Experience in negotiating with vendors on pricing, licenses and products
  • Willingness to learn new technologies

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources
  • and more!
  • Salary: $65-85K