Job Description
Join Sky as a Customer Service Advisor in our Dunfermline contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.
It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.
What you’ll do:
Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
Learn about our products and how to have great conversations with customers
Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
Be part of a supportive, fun, and friendly customer service team
Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
What you’ll bring:
Brilliant listening skills
A passion for problem solving
An ability to empathise and understand customer needs
A passion for delivering brilliant customer service
The Benefits:
There are reasons people can’t stop talking about #LifeAtSky as there’s something for everyone with our fantastic range of benefits:
Individual Lifestyle:
Free Sky TV, along with discounted broadband, Sky Glass and mobile
Health and well being:
Subsidised onsite gym or discounts on external gyms
Cycle to work scheme
Private healthcare and Digital GP via Aviva
Dental and other healthcare options
Financial wellbeing
Sky pension plan and Life Assurance which gives you extra peace of mind
Share in the Company success
Annual sharesave scheme and long service awards
In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities.
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Where you’ll work
Our Dunfermline contact centre has free onsite car parking and is minutes’ walk from Rosyth train station. When onsite, you’ll have access to a subsidised canteen, free tea and coffee, amazon lockers, onsite cash machine, covered bike storage, prayer room, shower rooms and changing/washroom facilities as part of the onsite gym.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.
Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion.
To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.