Job Description
Join Sky as a Customer Service Advisor in our Dublin contact centre earning €27, 473 per annum with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Our contact centres have embraced hybrid working which means you can split your time between home and the office.
What you’ll do:
• Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
• Learn about our products and how to have great conversations with customers
• Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
• Be part of a supportive, fun, and friendly customer service team
• Work 39 hours per week Monday – Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm
What you’ll bring:
• Brilliant listening skills
• A passion for problem solving
• An ability to empathise and understand customer needs
• A passion for delivering brilliant customer service
The Benefits:
There are reasons people can’t stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits.
Individual Lifestyle
• Free Sky TV, along with discounted broadband
Health and well being
• Discounts on external gyms
• Cycle to work scheme
• Private healthcare
• Dental and other healthcare options
Financial wellbeing
• Sky pension plan and Life Assurance which gives you extra piece of mind
Share in the Company success
• Annual sharesave scheme and long service awards
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application.
Where you’ll work!
You’ll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.
When you’re on site, you’ll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: https://careers.sky.com/sky-ireland/
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.
Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion.
To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.