As a Service Operations Manager at DAZN, you will be responsible for ensuring the reliability, performance, and efficiency of our digital services. This role primarily focuses on incident management, change management, and the implementation and management of application monitoring tools like Kibana and Grafana. Additionally, exposure to Site Reliability Engineering (SRE) practices is essential.
Lead and mentor a team of SOC analysts in Hyderabad.
Provide guidance and support to ensure effective incident detection, response, and resolution.
Foster a culture of continuous learning and development within the team.
- Incident Management:
- Lead the incident management process to ensure rapid incident resolution and minimal service disruptions.
- Establish and maintain incident response protocols and escalation procedures.
- Collaborate with cross-functional teams to identify root causes and implement preventive measures.
- Change Management:
- Implement change management processes to oversee the introduction of new technologies and updates.
- Assess the impact of changes on operational services and manage associated risks.
- Ensure compliance with change management best practices and thorough documentation.
- Application Monitoring:
- Implement and manage application monitoring tools such as Kibana and Grafana to ensure the performance, availability, and security of our digital systems.
- Create and maintain customized dashboards and alerts for real-time monitoring and issue resolution.
- Continuously improve monitoring and alerting strategies based on operational insights.
- SRE Exposure:
- Leverage your exposure to Site Reliability Engineering (SRE) principles and practices to enhance the reliability and resilience of our services.
- Collaborate with SRE teams to identify opportunities for automation and reliability improvements.
- Team Leadership:
- Provide leadership and guidance to a team of operations professionals.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Ensure the team is well-equipped to handle operational challenges effectively.
- Reporting and Documentation:
- Generate regular reports on incident management, change management, and monitoring performance.
- Maintain comprehensive documentation of processes, procedures, and operational activities.
- Bachelor's or Master's degree.
- Proven experience in service operations management with a strong focus on incident management and change management.
- Expertise in implementing and configuring application monitoring tools, particularly Kibana and Grafana.
- Exposure to Site Reliability Engineering (SRE) practices and principles.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Effective communication and interpersonal skills.
- ITIL or relevant certifications in service management are a plus.
- Shift Management:
- Implement and manage a Rota shift schedule for SOC analysts to ensure 24/7 coverage.
- Ensure proper handover procedures between shifts for seamless operations.
- Preferred Qualifications:
- Industry certifications such as CISSP, CISM, or equivalent.
- Experience in managing SOC teams with a Rota shift schedule.
- Familiarity with cloud security and emerging technologies.
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:
AMBITIOUS – people who want to make a big impact and drive DAZN forward. People who move fast and make success happen.
INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things.
PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it. People who love what they do and show commitment every day.
BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. People who will take on challenges no matter what is in front of them.
SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.