Technical Operations & IT Manager

Position Summary 

The position involves providing remote technical support to cinemas connected to our content distribution network in Spain, Portugal, and Italy. It also includes internal support activities and infrastructure maintenance (e.g., server configuration, delivery monitoring, network issue resolution). Additionally, availability for providing cinema support during live streaming events is required. Proficiency in English is important, along with knowledge of Linux and networks.

Role and Responsibilities  

• Maintain and update all equipment in the facility.

• Upgrade the network to its maximum capacity.  Commissioning and remote server’s installation.

• Partner with cross-functional teams to improve proprietary tools and systems.

• Oversee materials and inventory.

• Conduct budget reviews and report cost plans to upper management.

• Manage cameras and access points in the facility.

• Provide local helpdesk to the employees in the facility.

• Provide technical support to cinemas in Spain, Portugal and Italy (either via email or phone).

• Perform integrity tests on audiovisual content files.

• Manage logistics for cinema server installation and maintenance.

• Manage the local Support team.

• Manage the local Logistics team.

• Coordinate with the global IT teams and local IT managers from other facilities.

• Manage the physical and network security of the facility and assist in security audits from clients.

• Random on call shifts on nights and weekends (one week per month approx).

• Technical support for Live events (both test and prod).

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.

• Implement, and maintain quality protocols.

• Help to increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.

• Configure servers remotely, guiding local technicians in the execution of necessary actions.

• Configure LAN ports remotely and test communication with local networks.

Key Requirements 

The successful candidate will have proven success in an operations management role, as well as:

• Knowledge in Linux, Windows and Mac.

• Knowledge in Active Directory.

• Knowledge in Network and Protocols.

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

• Knowledge of business productivity software and an aptitude for learning new applications

• Fluent in Spanish and English.