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Manager of Client Operations, Japan

  • Pixelogic Media Partners
  • Chuo City, Tokyo, Japan
  • 02/11/2023

Job Description

Manager, Client Operations

Primary Responsibilities:

  • Lead and manage client operations team consisting of production managers and coordinators that support localization and media services for one or more client accounts
  • Support Client Account Lead (Director or VP, Client Ops), managing parts of the account as needed
  • Own the entire client experience, from professionalized onboarding to high performance day-to-day servicing (ultimately ensuring the company is delivering best-in-class quality, security, on-time delivery and overall customer satisfaction)
  • Work with Account lead to evaluate/establish performance metrics, introducing improvement solutions and enhancing the customer experience
  • Own the financial data accuracy and billing process for your accounts, working with all relevant teams to ensure data accuracy and timely billing
  • Ensure optimum engagement with your teams’ customers as well as across all service lines and related departments
  • Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
  • Other duties as assigned

Leadership & Management:

  • Lead, manage and mentor team members to become high performing production managers and coordinators (including building, recruiting and training the team)
  • Work closely with all operational departments to ensure quality, security and on-time delivery
  • Engage technology and admin groups as necessary to support account servicing and solutions
  • Utilize dashboards, reports and metrics to monitor production milestones and status
  • Successfully manage employees that work remotely from home (WFH) or other company locations
  • Help build and evolve the company and team culture


  • Successfully plan and execute complex, high security and global production schedules for features, series and related promotional materials
  • Work with supervisor to proactively staff and manage resources based on forecasted revenue and company needs
  • Establish and manage effective meeting schedules for clients and internal teams
  • Lead capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts

Continuous Improvement:

  • Lead creation and/or management of documentation and training of client workflows, pricing, profiles, style guides and other requirements
  • Lead and manage Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
  • Create and assign Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts


  • Participate in revenue forecasting process for your accounts, ensuring that all revenue data is accurate on a rolling basis
  • Ensure all service quotes are professionally and accurately created, presented and negotiated with clients
  • Ensure pricing and service rates, including re-work and change orders, are accurately applied to all services related to your accounts
  • Ensure that all services are billed accurately and timely, working in collaboration with the accounting team



  • Bachelor’s degree required
  • 3+ years of experience in high performance leadership, management and client servicing roles
  • Strong knowledge of localization and media services for features and series
  • Experience in managing and motivating teams
  • Demonstrated excellence with highly detailed production planning and execution
  • Ability to perform under pressure and meet deadlines with changing and complex priorities



- Flat organization

- Insurance

- Competitive pay

- Other Perks

- Global company with a diverse and inclusive environment

- Career development

- Collaborative, team-based structure