Job Description
Customer Sales Advisor - Office hours Monday to Friday only!
Join Sky Ireland as a Customer Sales Advisor in our Dublin contact centre earning €27,473 per annum with the opportunity to earn up to 18% bonus each year. It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.
What you’ll do:
Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription.
Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best.
Be available to support our customers Monday to Friday between the hours of 9am – 5:30pm
Training and Development is hugely important to us which is why we’ll teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
What you’ll bring:
A passion for great customer service
Target driven
Brilliant at connecting with people
Ability to understand our customers’ needs
Creative approach to problem solving
Willingness to learn new skills
What we offer:
Regular incentives & rewards
In-depth sales training, that can be applied to any sales environment
Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program
The Benefits:
At Sky Ireland, we offer our employees an extensive list of benefits, including:
Free Sky TV, along with discounted broadband
Private healthcare with Laya Healthcare
Annual Sharesave scheme
Sky pension plan and Life Assurance which gives you extra piece of mind
Dental healthcare options
Cycle to work scheme
Exclusive discounts from over 800 retailers
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application.
Where you’ll work!
You’ll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.
When you’re on site, you’ll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: https://careers.sky.com/sky-ireland/
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.
Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion.
To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.