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L2 Support Engineer

  • IMG
  • Stockley Park, Roundwood Ave, Uxbridge UB11 1FW, UK
  • 27/10/2023
Broadcast Engineering Engineering

Job Description

Who We Are:

Endeavor Streaming, a subsidiary of Endeavor, is a global leader in premium video distribution for live and on-demand content across sports, entertainment, media and lifestyle. Through its complete end-to-end streaming platform and unique service offerings inclusive of advisory, growth marketing, custom front-end and more, Endeavor Streaming helps content creators, owners and rights holders transform, grow and scale their direct-to-consumer businesses. Endeavor Streaming is a trusted partner for leading global brands, delivering tens-of-thousands of major tentpole events annually including WrestleMania and UFC Fight Cards and powering streaming services including WWE Network, NBA League Pass, UFC FIGHT PASS, NYFW, and others.

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

Responsibilities and Accountabilities

  • Troubleshoot and diagnose escalated streaming, VOD, billing/licenses, and application issues in real-time.
  • Identify and escalate possible code issues across all platforms.
  • Work closely with the development team to understand the streaming and infrastructure stacks.
  • Work with platform teams to diagnose and manage physical hardware.
  • Work closely with the operation/customers support teams to resolve issues.
  • Responsible for configuration changes in the platform.
  • Handle escalated support and incident tickets.
  • Actively review the existing monitoring metrics for improvement.
  • Assist with testing on streaming components and workflows.
  • Provide guidance on technical issues experienced by clients and internal stakeholders.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.