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Technical Support Specialist - European Market

£35,000 yearly
  • Bolin Technology Europe Limited
  • UK
  • 12/09/2023
Full time Audio Visual / Display Broadcast Engineering Camera Operator / Technician Client Services Engineering Installation-Maint-Repair

Job Description

Bolin Technology is a manufacturer of Professional Video products in Pro AV and Broadcast industry. We are looking for an experienced candidate to grow with us.


 Video Technical Support Specialist to join our new EMEA operation, based in the UK.


Full-Time Position


Salary: Starting GBP£ 35,000/yr +




•   End-to-end support for BOLIN products ( which includes IP

cameras, PTZ cameras, and video imaging products

•   Provide real-time technical support by phone, email, chat apps and remote desktop such as


•   Hands-on product testing, troubleshooting, firmware and hardware upgrades, repairs, etc.

•   Developing and documenting best practices, knowledge base articles, enhancing troubleshooting processes, content creation of technical knowledge base

•   Communicate with corporate R&D department relating to new product testing, resolving technical issues, technical document support, debugging procedures, etc.

•   Provide pre-sales/post -sales technical support for dealers and end users, internal training and sales tech-support.

•   Provide online/on-premise technical training for dealers/systems integrators


Required Qualifications


•   University graduate in Information Technology, Computer Science or Electrical Engineering and/or min. 3+ years of experience as technical support engineer for IT-related products, video imaging products and PC based products.

•   2-3 years’ experience with video related camera products/IP imaging products

•   Experience in other industries such as, Pro Video hardware product support, Pro Audio support, CCTV, Video Camera/Broadcast, IT and network support experience.

•   Experience troubleshooting a customer ticket-based workflow.

•   Must be knowledgeable in Microsoft Windows, various desktop applications such as MS Office/ PowerPoint

•   Must have good understanding of IP networks, PCs and hardware configuration, networking technologies and protocols such as TCP/IP, DNS, DHCP, and VPN client.

•   Familiar with the support tools such as remote networking tools like TeamViewer

•   Must have strong communication skills and experience supporting technical/non- technical customers.

•   Must have strong organisational skills and time management.

•   English language (fluent)