Job Description
Bolin Technology is a manufacturer of Professional Video products in Pro AV and Broadcast industry. We are looking for an experienced candidate to grow with us.
Full-Time Position
Salary: Starting GBP£ 35,000/yr +
Responsibilities
• End-to-end support for BOLIN products (https://bolintechnology.com) which includes IP
cameras, PTZ cameras, and video imaging products
• Provide real-time technical support by phone, email, chat apps and remote desktop such as
TeamViewer.
• Hands-on product testing, troubleshooting, firmware and hardware upgrades, repairs, etc.
• Developing and documenting best practices, knowledge base articles, enhancing troubleshooting processes, content creation of technical knowledge base
• Communicate with corporate R&D department relating to new product testing, resolving technical issues, technical document support, debugging procedures, etc.
• Provide pre-sales/post -sales technical support for dealers and end users, internal training and sales tech-support.
• Provide online/on-premise technical training for dealers/systems integrators
Required Qualifications
• University graduate in Information Technology, Computer Science or Electrical Engineering and/or min. 3+ years of experience as technical support engineer for IT-related products, video imaging products and PC based products.
• 2-3 years’ experience with video related camera products/IP imaging products
• Experience in other industries such as, Pro Video hardware product support, Pro Audio support, CCTV, Video Camera/Broadcast, IT and network support experience.
• Experience troubleshooting a customer ticket-based workflow.
• Must be knowledgeable in Microsoft Windows, various desktop applications such as MS Office/ PowerPoint
• Must have good understanding of IP networks, PCs and hardware configuration, networking technologies and protocols such as TCP/IP, DNS, DHCP, and VPN client.
• Familiar with the support tools such as remote networking tools like TeamViewer
• Must have strong communication skills and experience supporting technical/non- technical customers.
• Must have strong organisational skills and time management.
• English language (fluent)
Bolin Technology designs and distributes high-performance industrial and professional grade integrated pan, tilt, and zoom cameras in Pro AV, Broadcast, and Remote Video applications. Bolin Technology brings together the latest in high definition imaging, precision engineered controls and performance-driven design to deliver the most durable, intelligent, PTZ video products. We support all levels of relationships from OEM/ODM, distribution, reseller, government, and commercial accounts. U.S. headquarters is in Brea, California, where Bolin provides full sales and support for all its video products. Bolin Technology is a 2082 Technology LLC company.