Sales Operations Executive

Sales Operations Executive

Salary range - £30,000-35,000 p.a. plus standard benefits and bonus. A higher salary could
be available for a candidate demonstrating all of the key skills and attributes with a higher level of
experience.
Location – Marlow, UK – the role will be expected to be office-based throughout the probationary
period in order to learn the systems and processes and interact with and learn from colleagues more
efficiently. Following successful completion of probation, flexible working arrangements with a mix
of office and home working will be available.

Overall Purpose and Scope

TSL Professional Products Ltd is a company that designs, manufacturers, markets and sells
sophisticated electronic equipment and software solutions to broadcast and other industry endcustomers worldwide. With facilities in Marlow, UK and Northridge, California it is well placed to
serve the main geographical markets.

This is all in turn driven by a strategy to improve productivity across the global business.

Key Responsibilities

• Take on PPOC responsibility for certain channel partners and key accounts in the UK and
Europe, maintaining regular contact and both proactively generating new opportunities with
the support of product management and pre-sales engineering resources and reactively
support those accounts with new enquiries.
• Support non-Americas RSMs with quote creation and dispatch and CRM data entry and
maintenance on more straightforward sales opportunities.
• Ownership of the sales order process for non-Americas orders from receipt of customer PO
to collection or delivery of goods & services for all sales of goods and services out of Marlow,
UK contractually fulfilled by TSL Professional Products Ltd. This includes, but is not limited to:
          o Matching PO to RSM quote and ensuring pricing etc details are correct and desired
lead times are deliverable
          o On confirmation of above, issue acceptance of PO and entering of details into ERP –
creation of SO (in future this may move to CRM)
          o Regular review of backlog product SOs with production and Sales team and backlog
services SOs with Support Team and Control Group to ensure correct prioritisation
and updated delivery timescales, ensuring customers’ expectations are managed
and communication is maintained and services invoices are raised in a timely
manner against SoWs etc as appropriate.
          o Liaising with production, goods out and shipping agents to ensure correct invoicing,
shipping arrangements, collections, documentation etc is created and issued in a
timely manner.
          o Dealing with commercial invoices, export/import documentation, tax certificates
and other requirements for TSL’s global shipments.
          o Liaising with their equivalent colleague in TSL’s Northridge, California office for all
inter-company orders and shipments.
• Lead on non-Americas credit control, including the collection, recording and management of
advance deposits and stage payments.
• Provide regular updates to the Head of Global Sales, CFO & CEO regarding sales order entry,
sales backlog, invoiced sales and credit control each month.
• Regularly reviewing the status of loan and demo equipment and chasing for return or
converting to invoiced sales.

Working Relationships

- Reports to Global Head of Sales
- Global sales team
- TSL Products Inc. Finance Assistant (California)
- Marlow Production Team
- Global Support Team
- CFO & CEO
- Customers

Key Skills/Attributes

Essential

• Customer sales & quote experience
• Minimum 3 years’ experience of an ERP processing or accounts role
• Understanding and experience of CRMs
• Detail oriented, high level of accuracy, well organised, PC literate
• Able to work on own initiative and as part of a cross-functional team
• Excellent communicator, well presented, able to communicate to all levels in an organisation
• Takes ownership, flexible approach, and willingness to undertake ad hoc duties as required
• Fluent English

Desirable

• Sales order processing experience
• Credit control experience
• Experience with import/export documentation and associated requirements
• Experience of global shipping
• A second language