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Client Services Coordinator

£22,000 - £24,000 yearly
  • Fifty Fifty
  • 17/01/2023
Full time Admin-Clerical

Job Description

We are seeking an experienced and resourceful Client Services Coordinator to oversee the day-to-day tasks related to our Clients Services department. You will work closely with and report directly to the Facilities and Client Service Manager (F&CSM).

 
To be successful in this role, these are some of the skills you must have:
- superb organisation and communication skills
- some leadership experience
- great attention to detail
- show initiative and problem solving skills.  
 
Main Purpose:
To lead the client services team, ensuring that the highest level of customer service is provided throughout the facility and to ensure that the duties are completed on time and within budgets where applicable.
 
Duties and responsibilities:
• Oversee the client services in-house team to make sure all duties are complete, as detailed in their job description and handbook, and ensure that the team is carrying out work to the expected standard.
• To train new team members (permanent and temporary) and to make sure all of them meet expectations of the job.
• Assist F&CSM as required with shift organisation, and to flag possible clashes, conflicts and shortfalls ahead of time.
• To advise F&CSM on suitability of work experience and trials for new applicants to join the freelance roster.
• Work closely with the F&CSM to discuss the client services team in the facility, understanding each client's requirements and reporting any client feedback.
• Regular checks of the facility for presentation and upkeep ensuring that they are to the agreed standard, identifying and implementing areas for improvement.
• Proactively come up with exceptional service ideas for the facility and clients, this may be seasonal, day-to-day or special events. E.g. treats, Halloween decorations, end of month cocktails etc.
• Ensure all petty cash outgoings are accounted for on a daily basis and cost assigned for correctly.
• When required assist wider team in all aspects of production and administration including:
      - Administrative and accounting tasks
      - The maintenance and aesthetics of the facility.
• When required cover reception to answer the door and telephone and show clients to their suites, following procedure working closely with FOH
• Be responsible for the running of the library, ensuring it is up to date and orderly
• Run inventory and be responsible to ensure that all supplies are in stock including kitchen supplies, client drinks, fresh fruit, stationary, bathroom supplies and any other items required by the manual.
• To maintain the highest level of service at all times.
• To portray the company in a positive and professional manner at all times.
 
 
Goals:
 • A true desire to realise Fifty Fifty as the best and most well thought of boutique post production house in Soho.
• Going above and beyond to ensure the facility is looking and operating at its best, as well as ensuring the clients have everything they need.