Click here to revoke the Cookie consent

Technology Apprentice

  • Channel 4
  • London, UK
  • 09/01/2023

Job Description

Job Title: Technology Apprentice
Reports to: Infrastructure Assurance Specialist
Department: Technology
Location: London 
Number of roles: 1
Start: September 2023


If you are looking for an opportunity to gain work experience and a qualification, then an apprenticeship at Channel 4 might be for you. 

Our Apprenticeships are full-time, with four days per week spent working in a C4 department and one day per week completing the formal learning parts of the apprenticeship.

The formal training provided will consist of workshops, tutorials, webinars, coaching and in some cases residential boot camps. The training is dependent on the qualification your apprenticeship offers and will be explained in detail by the training provider before you officially begin the course. You can read more about the qualification being offered for this apprenticeship below.

Our apprenticeships are aimed at school leavers and people who do not have a degree. If you have a degree, please look at our Production Training Scheme or the Channel 4 Jobs website for other opportunities suitable for you.  

If you’d like some tips on writing your application before you apply, please watch our recent YouTube video, How to Write an Outstanding Application.

The programme aims to offer opportunities to those currently underrepresented in the TV industry, so we are particularly keen to hear from Deaf and/or disabled people, ethnically diverse people and people from lower socio-economic groups.

Am I eligible to apply?
  • You must be 18 years old or over at the time the scheme starts to apply. There is no upper age limit.


The Channel 4 Technology Service Management team, is responsible for ensuring user experience is delivered as expected within current contracts, assisting all users to get more from the technology, identifying and leading areas of service enhancement, and supporting the roll out of new technology with a particular focus on the user experience and benefit to business. 

  • To work in one or more sections of Technology Service Management to gain experience in Technical Service Delivery practices including IT Service Support, IT Asset Management, and IT infrastructure management. 
  • Manage contacts from users and service teams, responding to queries, requests, escalations and coordinating service tasks across the team. 
  • Managing the logistics and administration of assets and consumables across the Channel. 
  • Undertake data analysis and present the information to help with data and service assurance, service improvements, support project delivery and a range of decision making. 
  • Review performance information, quantitative and qualitative to identify and prioritise areas for improvement. 
  • Review Technology Roadmaps to assist in future proofing service and provide continuous support.
  • Support project development and delivery assisting with the development and delivery of communications, updating user guidance and knowledge articles. 
  • Represent Channel 4 in meetings with internal and external suppliers and stakeholders.
  • Assist in writing and updating of policies related to the use and management of technology.
  • Engage delivery stakeholders from across the organisation and external suppliers to develop support models, associated processes, information flows, service descriptions.

As part of the application process, you’ll be asked to tell us how you meet the essential criteria listed below. When answering this question think about examples from your experience so far, this doesn’t need to be professional experience but could be academic, from volunteering or a part-time job. 

We’ve provided some examples beside the first four criteria of experience that could demonstrate you have these skills.  Please note you do not need to use these examples; they are just here for guidance, and you should draw from your own personal experiences. 
  • Verbal and written communication skills - Verbal - e.g. experience of dealing with customers or working as part of a team. Written – e.g. writing emails, completing an application form or essay, or if you have a hobby that involves creative writing. 
  • Attention to detail - e.g. Cashing up on tills or proofreading coursework.
  • Organisation skills and ability to prioritise tasks - e.g. Planning events whether personal or for professional purposes, as well as managing work life balance, for example working whilst doing coursework/exams. 
  • An understanding of and a passion for Channel 4's remit
  • A drive for customer satisfaction
  • An awareness of technology solutions
  • Proficient use of Office products

Information Communication Technician Level 3 


17 Months


If you are unable to complete the Apprentice application, we are happy to consider alternative formats of the application form.

For example, you could arrange a phone call with 4Skills for you to speak your answers and a member of the team can scribe, or if you’d like to create a five minute YouTube video/ voice recording, these are also options available. If you have a different alternative, we really welcome your suggestions to ensure you have a fair chance of applying. 

Take a look at our access page for more information, which you’ll find by clicking here. You can also watch our recent YouTube video, Demystifying Interview and Workplace adjustments.

If you have any questions about this apprenticeship vacancy, please email the 4Skills team direct at


If you need to relocate in order to take up this opportunity, we can offer you support towards the financial costs of moving. This includes a contribution towards your deposit and first months’ rent, plus visits to your new city to look for accommodation.