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MCR Operator

  • Gravity Media
  • Dublin, Ireland
  • 12/12/2022
Full time Engineering Studio Management Broadcast Engineering

Job Description

Gravity Media exists to create world-class content that inspires and excites. Our 500 people serve clients in all markets, from sport and media to news and entertainment, working all over the world from bases in the UK, Australia, USA, France, Germany and Qatar.

We are driven by client service excellence. We’re always looking and listening, keeping up with the latest broadcast innovations – or pioneering them. Above all, we channel our energy into maintaining our reputation for flawless execution, deep technical expertise and efficient delivery.

OUR BRAND PROMISE

We use the collective power of our people and resources to capture, craft and create – putting our clients at the centre of our universe. We are expert, innovative and reliable; a guiding force in a complex world. It’s what we bring together that sets us apart.

We are looking for a skilled Media Control Room Operator to join our team to ensure broadcast quality and connectivity is maintained to the highest operational level. As a key member of the production team, they will provide critical responses in a dynamic broadcasting environment, working as part of a high performing Global team in a collaborative manner. The MCR Operator will work with the wider Engineering and Operations team using the very latest technology managing platform channels, ensuring the correct ad insertion rotation and QC’ing the distribution paths for remote partners across a cloud-based infrastructure.

The ideal candidate will need to be a clear and confident communicator, be able to adapt quickly to on-air changes and remain calm under pressure. Their aim will be to ensure the highest quality visual presentation that informs and inspires viewers and audiences from all around the world. An ability to focus and maintain concentration while being flexible to problem solve is key.

In this role, the MCR Operator will be an integral part of the organisation’s MCR team and they will work under the guidance of the Lead MCR Operator while reporting to the TOC Manager. The position is based in the greater Dublin area. The position may require international travel on occasion.

The successful candidate will be assigned to Project Stryker, the Remote Broadcast Centre owned and operated by Riot Games. They will work across the Riot Games’ Esport broadcasts featuring championships and tournaments from titles; League of Legends, Wild Rift and Valorant. The MCR Operator will be working with the latest technology in the most advanced Remote Broadcast Centre in the World.

Responsibilities

  • Building of sources through the internal router software.
  • Assisting other departments with the signals/feeds and the ingesting of media.
  • Critical assessment of video and audio contribution feeds, proactive monitoring with rapid action to restore service using pre-defined emergency procedures.
  • Monitor OTT distribution paths for remote partners, Costreamers, public platforms and assigned content partners such as Twitch, Facebook, YouTube, and any other distribution partner worldwide and monitor throughout the production.
  • Platform channel management, ad insertion during live events and chat moderator assignment.
  • Monitoring of all transmission equipment and software, escalating faults accordingly.
  • Perform first-level metadata and event logging (descriptive metadata) for live events and oversee the extraction of administrative and structural metadata for each asset.
  • Maintain accurate and timely entries into the event’s daily logs throughout the event.
  • Monitoring of all transmission equipment and software, escalating faults accordingly.
  • Managing the inbuilt system redundancy to ensure that minimum disruption to services is caused by equipment failures.
  • Oversee and perform post-event highlight ingest/transfers, coordinate the "goodnighting" of transmission services, normalise plant, make final metadata entries, and general clean-up. Facilitate seamless hand-off to other Remote Broadcast Centres.
  • Assist with Media tagging and other departmental tasks outside of show times.
  • Update and maintain all SOPs and contribute to new SOPs and the sharing of business/skill knowledge.
  • Performing regular reporting on performance of the centres by identifying and tracking data for KPI.

This position will have access to all broadcasting platforms and, as such, must be managed with great integrity. Professional and best practice behaviours in this role are essential at all times.

H&S

Adhering to our company H&S policy and ensuring that all company risk assessments are observed where applicable to your role, taking ownership of improvements and escalating concerns where necessary.

Qualifications

  • Degree or certification in a related field.

Competencies

  • Ability to work in a live broadcast environment and maintain focus and the ability to accommodate high pressure citations and tight deadlines.
  • Up-to-date knowledge of new and emerging Broadcast Technologies.
  • Time management and how-to prioritise workload and asks.
  • Key communicator – can listen and understand requests and incorporate other viewpoints in the approach to work and problem solving.
  • Strong computer skills, including working knowledge of Microsoft Office Suite apps, and ability to learn and utilise Google business apps.

Experience

  • 3+ years proven experience with video transmission, encoding and decoding, a Technical Operations Centre, or Broadcast Master Control environment.
  • Knowledge of cloud-based and on-prem live streaming, encoding, and packaging solutions.
  • An understanding of the conversion of baseband video to a compressed video format to facilitate delivery across a variety of networks and platforms.
  • Experience in a live event production operation environment, preferably sports.
  • Background working with cloud-based and file-accelerated media upload applications.
  • Experience with OTT monitoring and compliance.
  • Fundamental understanding of IT networking infrastructure.
  • Detailed operational knowledge of tools used to diagnose issues with video and audio feeds, including waveform monitors and audio monitoring units.