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Business Analysis Manager

  • Channel 4
  • London, UK
  • 29/07/2022

Job Description

Job Title: Business Analysis Manager (All 4)
Reports to: Head of Marketing and Viewer Experiences, Technology 
Department: Technology
Location: London or Leeds

An exciting opportunity to join the UK’s biggest free streaming service 

All 4 is Channel 4’s video-on-demand proposition, home to original and exclusive shows, box sets of iconic series, as well as live and catch-up TV from C4’s broadcast channels.

Available as an app on over 20 different platforms including mobiles, tablets, PCs, smart TVs, and games consoles, as well as being syndicated to the likes of Sky and Virgin. All 4 reaches 3.5 million weekly viewers and has more than two thirds of all 16-34s in the UK as registered users.
The All 4 team is responsible for creating the best possible user experience on owned-and-operated platforms, one that is both seamless and engaging, and that encourages visitors to become viewers, to view more, and to return more often.  

Department Description

All 4 Technology team are part of Marketing and Viewer Experiences, Technology and are responsible for delivering any change to how the viewer interacts with us by seeing, hearing and experiencing via digital and non-broadcast channels. The role is predominantly focussed on All 4 and will expand in scope as Channel 4 delivers on growth plans. 

The Marketing and Viewer Experiences, Technology team is part of the wider Technology organisation. who owns, establish, monitors and maintains IT and broadcast systems and services to serve out TV and VoD viewers, and enable business users to carry out their roles efficiently, productively and securely. The department must stay at the forefront of technology change to meet multiple business requirements, provide secure IT infrastructure, and proactively support C4 strategic growth opportunities.

Job Purpose

We are looking for a Business Analysis Manager who has a passion to lead a BA team to deliver consumer facing digital products. You have demonstrable experience (10 years plus) in managing large complex programmes within media ideally with live streaming and VoD in a complex multi-vendor environment. This role will be responsible leading the business analyst function working closely with product, technology and multiple business areas to deliver projects from inception through to delivery to the highest industry standards. 

You will build strong and sound relationships with internal teams and our external strategic partners building respect and trust. 

Key Responsibilities 
  • Essential to have led a team of business analysts in a challenging organisation of 5 year plus and have experience of forming and growing a team
  • Must have 10 years plus experience as a business analyst on complex digital programmes in a multi-vendor environment in fast paced organisation
  • designing analysis
  • Work closely with Product, Marketing, Broadcast, Content, Data and Operations to define and deliver new products and enhancements
  • Working closely with external third parties and setting out standards and principles on how we design and deliver change 
  • Owning and enhancing delivery and governance processes internally and externally and ensure all changes are passed through relevant quality gates and we deliver to industry best practice
  • Experience of implementing change in complex multi supplier eco system across live streaming and VoD
  • Strong analytical and data skills to be able to take on project work and support team
  • Experience in contractual management with partners and agreeing delivery models which meets the scope of the programme
  • Build a collaborative team culture, with a genuine interest and desire to coach, mentor and progress your team 

Essential Experience and Skills
  • Analytical thinking and problem solving
  • Being detail-oriented and capable of delivering a high level of accuracy
  • Process modelling
  • Professional analysis certification
  • Digital / agile certification
Relationship Management and Comms
  • A first-class collaborator, able to work closely with colleagues from any team or discipline and to flex their own role to suit a given situation.
  • Experience with stakeholder management, showing an ability to remain calm and neutral while managing conflict and using evidence-based arguments to resolve disputes.
  • Knows how to build strong relationships and looks for ‘win-win’ solutions
  • You explain technical, complicated concepts or problems clearly and concisely and present easy to read comms for audiences at all levels to understand
  • Regularly communicate the achievements of the team with technology and business stakeholders
Delivery and Governance
  • A successful track record delivering product value in digital consumer products
  • Work closely with Product, to understand product strategy, roadmap to effectively plan ahead and ensure you resource against the programme of work
  • Managing the delivery of agile projects from an analysis perspective across the full lifecycle; from inception to delivery through to operational hand over and post implementation review
  • Experience delivering complex projects using an agile framework that may be with several (often distributed -including multi-country) teams, over several phases, and multiple stakeholder groups including third-party suppliers
  • Leading the definition, scoping and planning for a project, working closely with key roles such as Product, Marketing, Business Analysis, Architecture, Operations and the wider Channel 4 business 
  • Working closely with the Lead Architect, Programme Manager and Operations Manager to ensure alignment of priorities and have the right approach to deliver the change
  • Know how to trouble shoot complex problems to and deliver a successful resolution
  • Excellent skills and knowledge of collaborative leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Techniques for estimating, sizing and tracking projects delivered using an agile framework
  • Strong leadership skills to delivery successful outcomes 
  • Set up best practices to ensure we delivery quality outcomes
Coaching, Mentoring and Culture
  • Lead and motivate teams to deliver meaningful outcomes that meet Channel 4’s business needs
  • Lead, coach and manage a team to be the best that they can be
  • Lead by example by setting high standards for yourself and your team
  • Actively support the team to help them effectively set and achieve goals and they are provided with appropriate training and long-term personal improvement plans to foster career growth
  • Able to build relationships virtually within Channel 4 and across multiple third party teams globally
  • Supports and enhances the reputation of the team in the wider business
  • Be part of the wider Business Analyst community and Channel 4 community contributing to our success