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2nd Line IT Support Analyst

£30,000 - £35,000 yearly
  • DMS UK
  • London, UK
  • 28/06/2022
Full time Information Technology Installation-Maint-Repair System / Solution Architecture Software Development Post-Production

Job Description

At DMS, our doors are open once again, our teams are back and we are now moving forward with optimism and excitement as we enjoy the next phase of our growth and prepare to build on our successes so far. We are looking for like-minded talented people who want to be part of our journey. It’s going to be a very big year for us and we want you to play a role.

We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to once again be playing our part in bringing the magic of cinema into people’s lives.


We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivery consistency of work and quality of service.

Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.


We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content and evaluate its media reach.


DMS delivers a full range of adaptation and localisation services to major film studios across the globe from its central London base. Our services include subtitling, dubbing, editing, colour-grading and visual effects for promotional materials to support worldwide feature film releases for use in cinema and online.



We are seeking for a highly skilled second line support analyst who will demonstrate excellent interpersonal skills whilst collaborating, organising and maintaining key elements of DMS’s infrastructure, all ensure stable operation and growth. This includes developing, maintaining, supporting and optimising key functional areas (Network Infrastructure, Server Infrastructure, Storage, Backup Strategies, Disaster Recovery and Telecom systems) within our London Bridge HQ, Shand Street

This person will maintain The DMS’s infrastructure and mixed server estate which includes Windows Servers, Linux Servers, and VMs. Working as part of the Infrastructure, Networking and Security team, focusing on core aspects of both internal and client IT systems.

Main tasks and responsibilities

  • Provide day-to day operational and technical support to end users.
  • Maintain the Windows Active Directory, DNS, 0365, File Service, DHCP, SharePoint & One drive.
  • Handle hardware and software setup, configuration, testing, and support.
  • Provide 2nd level support for any issues regarding IT systems.
  • Perform day-to-day maintenance, troubleshooting, and monitoring of network infrastructure & IT equipment in the server room.
  • Provide PC setup and liaise with the system suppliers.
  • Experience with MacOS.
  • Apply server patching and security updates for the IT systems.
  • Provide support for the IP camera, video conferencing and telephone systems.
  • Provide support for motion graphics workflows.