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Master Control Operator

  • Encompass Digital Media Services Ltd
  • Chiswick, London, UK
  • 07/01/2022
Full time QA-Quality Control Channel Management Broadcast Engineering Content Distribution

Job Description

We currently have opportunities for 3 x Permanent and 1 x Fixed Term Master Control Operators at our Chiswick site. 

The Operators will manage multiple channel playout in accordance with Encompass and Client standard operating procedures.

About us

Encompass works with some of the world’s largest and most dynamic media organisations providing them with innovative, reliable, and cost-effective products and services. 
To constantly deliver best-in-class service to our clients, we hire the best and brightest talent who work collaboratively to commit to Encompass’s success. 

Learn more about us at:

The role

Principal responsibilities include:

  • Responsible for a multi-client, multi-channel environment, working on high profile live sports and news events
  • Monitor TX/RX feeds and maintain the on-air presence of the channels at all times
  • Ensure the supplied TX schedule is checked and executed in the required manner
  • Perform service recovery when required to minimise outages
  • React to automation warnings in the required manner
  • Raise any technical issues to the Senior TX staff or Operations Manager as per standard operational procedures
  • Identify and request missing materials and perform last minute changes
  • Complete daily Transmission outage logs and reports
  • Ensure that any issues awaiting resolution are handed over to the next shift
  • Assist in other operational roles within the department as and when required
  • Liaise with Clients and Internal departments in a professional manner
  • Train new staff as and when required
  • Ensure all media schedules are prepared for playout and conform to Ofcom and specific client guidelines
  • Carry out other duties that management may from time to time reasonably require.

Please note: The role entails working in a 24/7 environment on a rotational shift pattern.


Experience / Knowledge:

  • Must have previous multi-channel, fully automated transmission experience
  • Experience with Pebble Beach Marina and Clarity an advantage
  • A good operational knowledge of transmission technologies
  • Previous experience of liaising with clients
  • Knowledge of Ofcom channel guidelines.

Personal skills:

  • Excellent communication skills
  • Comfortable in a team environment
  • Hold themselves accountable for results
  • Ability to identify alternatives and apply initiative
  • Decision making and editorial policy judgement
  • Strong organisational and interpersonal skills
  • Innovative approach to work and problems
  • Excellent attention to detail and ability to work well under pressure
  • Proactive approach to the daily challenges of a multichannel environment
  • Commitment to continuous improvement.

Benefits include:

  • Competitive salary
  • 264 Hours Annual Leave per annum, inclusive of bank holidays 
  • Performance Recognition Awards
  • Pension Scheme, Health Cash Plan, Group Income Protection and Life Assurance
  • Cycle to Work Scheme, Season Ticket Loan and many more!

To be considered for any of these opportunities, please email your CV to