The Level 1 Support Specialists will work within our Operations team to help support our customers with our content distribution platforms.
- Provide fast and accurate customer service.
- Learn our platforms and advanced troubleshooting of our streaming architecture.
- Work effectively with our content delivery teams to achieve results.
- Execute our extensive anti-piracy measures.
- Document and retain ever-evolving workflows and resolutions.
Required Experience and Skills
- Experience in a B2B and B2C contact centre environment.
- Strong written customer service experience.
- Experience of working with ticketing systems such as Zendesk.
- Microsoft Office including Outlook, and Google Docs.
- Good analytical and problem-solving skills.
Desired Experience and Skills
- Digital customer contact experience, preferably within a streaming or sports environment.
- Experience troubleshooting Android and iOS device issues.
- Tech savviness – you’re up-to-date with the latest trends.
- Sports fan, with a working knowledge of sports websites.
Contract Details and Working Conditions
- Job Location: Chiswick Business Park, London
- Contract Type: Permanent
- Working Hours: 4 sets of 12-hour shifts on rotation with the team.