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HR Operations Manager

  • Roku
  • Amsterdam, Netherlands
  • 21/04/2021
Full time Human Resources

Job Description

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.


From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers worldwide while gaining meaningful experience across various disciplines.

About the team

The Roku Compensation & Benefits team is comprised of trusted consultants to our HR partners and the business leaders at Roku. We are responsible for the implementation, administration, and evolution of compensation and benefits programs across Roku globally.


We’re looking for an HR Operations Manager located in the Netherlands to join our team as we scale and improve programs for our current employees as well develop new programs for our rapid business growth. Our ideal candidate will be a self-starter and have experience managing benefits and HR programs across multiple EMEA countries and will be knowledgeable of statutory requirements and market competitive practices. Reporting to the Sr. Manager, Benefits, this is a 'hands on' position that requires strong attention to detail and project management skills to support our global transactions as well as global expansion projects.

About the role

Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in our our people. 


Implementing and administering human resources programs, policies and practices in EMEA. Maintain detailed knowledge of and administration of HR programs; answer employee inquiries pertaining to HR programs, processes, procedures and communications. Responds to employee needs such as document requests, employment form completion, onboarding, HRIS data maintenance, benefits administration, assist with payroll processing or other HR functions as assigned. Serves as escalation point for local HR support as needed. Maintains records related to human resources activities, policy changes or additions.


The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.

What you’ll be doing

  • Manage day-to-day operations of EMEA Company HR and benefits programs and identify efficiency gaps in our HR processes and procedures, and (re)design them in order to achieve a high level of efficiency and productivity. Act as the point of contact for EMEA benefits escalations.
  • Manage and oversee the improvement and optimization of operational HR procedures, processes and policies, and lead the implementation of improvement initiatives that are being developed and rolled out globally
  • Build and foster internal relationships with recruiting, payroll and the HR Business Partner team
  • Own and manage sensitive employee demographic and compensation data
  • Responsible for creating, reviewing, and facilitating training materials and meetings (with global vendors and additional contributors, as appropriate) for benefits programs
  • Ensure Workday system updates are complete for any benefits impacting changes; inform key partners in the business on the importance and downstream impacts of key data elements
  • Proactively identify and raise awareness about concerns or risks and participate in resolving them
  • Constantly evaluate projects to help advance benefits practices, including documentation
  • Seek opportunities to leverage technology to minimize data issues and manual work that cannot scale
  • Participate in HR special projects as needed with enthusiasm and desire for professional development; including, but not limited to Workday enhancements, global expansion and M&A due diligence and integrations.

We’re excited if you have

  • Bachelor’s degree required with a minimum of 5 years of work experience in benefits or HR Operations
  • Outstanding communication (written and verbal), organizational, problem solving skills. Fluency in English and Dutch preferred, other languages a plus.
  • Broad understanding of Global HR operations and a thorough knowledge of applicable HR policies
  • Experience with EMEA labour law and competitive practices
  • Knowledge on immigration and relocation
  • Systems and technical aptitude; advanced skills in MS Excel and Workday
  • Comfortable working in an environment where operating “in the gray area” is the norm
  • Perform well under pressure, multi-task, work independently and as a part of a team in a fast-paced environment
  • Flexible and able to quickly change course when the needs of the business and our team shift direction or accelerate delivery
  • You love to help shape dynamic and scalable processes and like to lend a hand yourself
  • Comfortable handling highly confidential employee data on a regular basis
  • High tech industry experience preferred

The Roku culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV.


We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn’t real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.