DAZN
Hyderabad, India
Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans. You will have experience ofcreating instructional material – including knowledge articles, process flows and FAQ documents to support customer service agents as well as experience of knowledgebase management and best practices. You will play a keyrole working across markets and driving a global standard of customer service. Welcome to DAZN, the world’s leading live OTT sports service.
Roles and Responsibilities Create materials to support customer service agents in a variety of formats – articles, process flows and FAQs. Assist in the creation of a knowledgebase structure that supports agents at their time of need across regional...