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Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

We also oversee the universal postal service, which means Royal Mail must deliver and collect letters six days a week, and parcels five days a week, at an affordable and uniform price throughout the UK.

We look after the airwaves used by wireless devices like cordless phones, walkie talkies and even some car keys and doorbells.

We also help to make sure people don’t get scammed and are protected from bad practices. This is particularly important for vulnerable or older people.

Our duties come from Parliament. Our priority is to look after you, and we sometimes do this by promoting competition among companies we regulate.

We provide advice and information to thousands of people each year, through our website and call centre. We register complaints from people and businesses, which helps us to take action against firms when they let their customers down. Parliament has not given us powers to resolve people’s complaints about their broadband, home phone or mobile phone. Instead, these can be considered by alternative ‘dispute resolution’ services.

We also help to make sure people across the UK are satisfied with what they see and hear on TV and radio, and that programmes reflect the audiences they serve. We consider every complaint we receive from viewers and listeners. Often, we investigate further and we sometimes find broadcasters in breach of our rules.

We are independent, and funded by fees paid to us by the companies we regulate.

17/05/2024
Full time
Ofcom London, UK
Closing Date: 03/06/2024 Group: Strategy and Research Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Monday 3rd June, and therefore we advise getting your application in no later than midnight on Sunday 2nd June. How to Apply Please submit a copy of your CV and a covering letter of no longer than a page in length outlining your suitability for the role and what interests you about working for Ofcom. Please note, you are able to upload multiple documents at the point where you upload your CV. Tea m overview Ofcom’s mission is to make communications work for everyone. We regulate broadband and mobile services, postal services, TV and radio, and the airwaves over which wireless devices operate . Under the 2023 Online Safety Act we took on duties as the UK’s online safety regulator.   The Research and Intelligence (R&I) team is...
16/05/2024
Full time
Ofcom London, UK
Closing Date: 06/06/2024 Group: Online Safety Group Management Level: Principal Job Type: Fixed Term (Fixed Term) Job Description: Please note that this role will close at 00:01 on Thursday 6th June, and therefore we advise getting your application in no later than midnight on Wednesday 5th June. How to Apply To be considered you must submit your CV and a covering letter of no more than 2 pages detailing your relevant experience and interest in the role. Please note that you are able to upload multiple documents at the point where you upload your CV. About the Team Almost every part of our lives is now online: we use online spaces to learn, play, make connections, do business and keep in touch. Alongside the many benefits, users face real risks from harmful or illegal content - from fraud, hate speech, bullying and harassment, child sexual exploitation, and more. Ofcom is the new regulator for online safety in the UK and there has...
16/05/2024
Full time
Ofcom London, UK
Closing Date: 06/06/2024 Group: Online Safety Group Management Level: Principal Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Thursday 6th June, and therefore we advise getting your application in no later than midnight on Wednesday 5th June. How to Apply To be considered you must submit your CV and a covering letter of no more than 2 pages detailing your relevant experience and interest in the role. Please note that you are able to upload multiple documents at the point where you upload your CV. About the Team Almost every part of our lives is now online: we use online spaces to learn, play, make connections, do business and keep in touch . Alongside the many benefits, users face real risks from harmful or illegal content - from fraud, hate speech, bullying and harassment, child sexual exploitation, and more. Ofcom is the new regulator for online safety in the UK and there has...
16/05/2024
Full time
Ofcom London, UK
Closing Date: 03/06/2024 Group: Economics and Analytics Group Management Level: Senior Management Specialist Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Monday 3rd June, and therefore we advise getting your application in no later than midnight on Sunday 2nd June. How to Apply Please apply with a CV and cover letter setting out why you are interested in working for Ofcom and including evidence of your experience and suitability for the role of Economics Director. About Ofcom Ofcom is the UK’s communications and media regulator, overseeing sectors including telecommunications, post, broadcast TV and radio, and online services. We believe in making communications work for everyone.  Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, and the behaviours which support these values set the...
16/05/2024
Full time
Ofcom England, UK
Closing Date: 31/05/2024 Group: Spectrum Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Friday 31st May and therefore we advise getting your application in no later than midnight on Thursday 30th May. This role is fully remote starting and finishing the working day from home with occasional visits to the Birmingham / Cardiff offices. Job purpose Make a key contribution to Ofcom's mission in making communication work for everyone by mitigating the effects of radio interference, to a range of radio services, in a geographical area. Job description Looking for a job where you can utilise your radio engineering skills in contributing to one of Ofcom’s key roles and statutory duties managing the UK Civil Radio spectrum? In this unique Engineering / Regulatory role, you will collaborate with a wide range of Ofcom’s radio and telecoms external...
15/05/2024
Full time
Ofcom London, UK
Closing Date: 29/05/2024 Group: Strategy and Research Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Wednesday 29th May, and therefore we advise getting your application in no later than Tuesday 28th May. How to Apply To be considered for this role you must submit your CV, along with a cover letter of no more than one page in length detailing your suitability and experience for the role. Please note, you are able to upload your cover letter at the same point as your CV in the application process. Team overview The Market Research team within R&I are responsible for providing a deep understanding of consumers and citizens in the markets we regulate. Market Research is essential to Ofcom's role as an evidence-based regulator. Our research informs strategic, policy, and operational decisions. Purpose of the Role Market Research Analysts are...
15/05/2024
Full time
Ofcom London, UK
Closing Date: 30/05/2024 Group: Strategy and Research Group Management Level: Principal Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Thursday 30th May, and therefore we advise getting your application in no later than midnight on Wednesday 29th May. How to Apply When applying, please submit a covering letter of no more than two pages in length outlining your suitability and experience for the role. You are able to upload the covering letter at the same point as your CV. Team overview   Ofcom’s mission is to make communications work for everyone. We regulate broadband and mobile services, postal services, TV and radio, and the airwaves over which wireless devices operate. Under the 2023 Online Safety Act we took on duties as the UK’s online safety regulator. The Research and Intelligence (R&I) team is responsible for providing a deep understanding of market developments and the...
15/05/2024
Full time
Ofcom London, UK
Closing Date: 27/06/2024 Group: Networks and Communications Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note this role will close at 00:01 on 29/01, so we advise getting your application in no later than midnight on 28/01. Team Overview Working closely with other members of the Network Security team, you will be responsible for establishing and supporting the roll out of a network security regime for the communication providers. This role will require you to have in depth knowledge of communication providers and demonstrate technical insights to help develop and implement guidance on network topology, security, operations and processes so that Ofcom’s policy position and approach to the regulation of these new network security requirements is effective appropriate and measurable. This role will require you to provide technical insights and support the delivery of a new telecoms security framework for...
15/05/2024
Full time
Ofcom London, UK
Closing Date: 29/05/2024 Group: Strategy and Research Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Wednesday 29th May, and therefore we advise getting your application in no later than midnight on Tuesday 28th May. How to Apply To be considered for this role you must submit your CV, along with a cover letter of no more than one page in length detailing your suitability and experience for the role. Please note, you are able to upload your cover letter at the same point as your CV in the application process. Team overview The Market Research team within R&I are responsible for providing a deep understanding of consumers and citizens in the markets we regulate. Market Research is essential to Ofcom's role as an evidence-based regulator. Our research informs strategic, policy, and operational decisions. Purpose of the Role Senior Market...
14/05/2024
Ofcom London, UK
Closing Date: 03/06/2024 Group: Economics and Analytics Group Management Level: Job Type: Temp Job Description: Please note that this role will close at 00:01 on Monday 3rd June, and therefore we advise getting your application in no later than midnight on Sunday 2nd June. This is a one week long unpaid work experience programme for 16-18 year old students within the Economics and Analytics team for four students within the London office. The purpose of the work experience to get students interested in a career in economics. Expenses of up to £10 a day will be granted for food and travel (£50 a week). About Ofcom Ofcom is the UK’s communications regulator, overseeing sectors including telecommunications, post, broadcast TV and radio, and online services. Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future....
14/05/2024
Ofcom Edinburgh, UK
Closing Date: 03/06/2024 Group: Economics and Analytics Group Management Level: Job Type: Temp Job Description: Please note that this role will close at 00:01 on Monday 3rd June and therefore we advise getting your application in by no later than midnight on Sunday 2nd June. This is a one week long unpaid work experience programme for 16-18 year old students within the Economics and Analytics team with two students within the Edinburgh office. The purpose of the work experience to get students interested in a career in economics. Expenses of up to £10 a day will be granted for food and travel (£50 a week). About Ofcom Ofcom is the UK’s communications regulator, overseeing sectors including telecommunications, post, broadcast TV and radio, and online services. Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future....
30/04/2024
Ofcom Edinburgh, UK
Closing Date: 20/05/2024 Group: Corporate Group Management Level: Job Type: Non-Executive Director (Fixed Term) Job Description: Please note that this role will close at 00:01 on Monday 20th May and therefore we advise getting your application in no later than midnight on Sunday 19th May. We are looking to appoint a new Member for Scotland to the Communications Consumer Panel, who will also act as a Member of the Advisory Committee for Older and Disabled People (ACOD).  The successful applicant will also chair the Panel’s Stakeholder Hub for Scotland and act as an observer on Ofcom’s National Advisory Committee for Scotland.  How to apply To apply, your application must include a CV and a covering letter – in written or equivalent accessible format.   Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com or on 0330 912 1378.  Your application must specifically explain...
30/04/2024
Part time
Ofcom London, UK
Closing Date: 20/05/2024 Group: Corporate Group Management Level: Job Type: Non-Executive Director (Fixed Term) Job Description: Please note that this role will close at 00:01 on Monday 20th May and therefore we advise getting your application in no later than midnight on Sunday 19th May. We are looking to appoint a new Member for England to the Communications Consumer Panel, who will also act as a Member of the Advisory Committee for Older and Disabled People (ACOD).  The successful applicant will also chair the Panel’s Stakeholder Hub for England and act as an observer on Ofcom’s National Advisory Committee for England.  How to apply To apply, your application must include a CV and a covering letter – in written or equivalent accessible format.   Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com or on 0330 912 1378.  Your application must specifically explain how...
30/04/2024
Part time
Ofcom London, UK
Closing Date: 20/05/2024 Group: Corporate Group Management Level: Job Type: Non-Executive Director (Fixed Term) Job Description: Please note that this role will close at 00:01 on Monday 20th May and therefore we advise getting your application in no later than midnight on Sunday 19th May. We are looking to appoint two new Members for the Communications Consumer Panel, who will also act as Members of the Advisory Committee for Older and Disabled People (ACOD).  How to apply To apply, your application must include a CV and a covering letter – in written or equivalent accessible format.   Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com or on 0330 912 1378.  Your application must specifically explain how you meet the key competencies for the role which are detailed in the Essential Competencies section above, have an understanding of the role and demonstrate that you have...
30/04/2024
Part time
Ofcom Belfast, UK
Closing Date: 20/05/2024 Group: Corporate Group Management Level: Job Type: Non-Executive Director (Fixed Term) Job Description: Please note that this role will close at 00:01 on Monday 20th May and therefore we advise getting your application in no later than midnight on Sunday 19th May. We are looking to appoint a new Member for Northern Ireland to the Communications Consumer Panel, who will also act as a Member of the Advisory Committee for Older and Disabled People (ACOD).  The successful applicant will also chair the Panel’s Stakeholder Hub for Northern Ireland and act as an observer on Ofcom’s National Advisory Committee for Northern Ireland. How to apply To apply, your application must include a CV and a covering letter – in written or equivalent accessible format.   Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com or on 0330 912 1378.  Your application must...