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Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

We also oversee the universal postal service, which means Royal Mail must deliver and collect letters six days a week, and parcels five days a week, at an affordable and uniform price throughout the UK.

We look after the airwaves used by wireless devices like cordless phones, walkie talkies and even some car keys and doorbells.

We also help to make sure people don’t get scammed and are protected from bad practices. This is particularly important for vulnerable or older people.

Our duties come from Parliament. Our priority is to look after you, and we sometimes do this by promoting competition among companies we regulate.

We provide advice and information to thousands of people each year, through our website and call centre. We register complaints from people and businesses, which helps us to take action against firms when they let their customers down. Parliament has not given us powers to resolve people’s complaints about their broadband, home phone or mobile phone. Instead, these can be considered by alternative ‘dispute resolution’ services.

We also help to make sure people across the UK are satisfied with what they see and hear on TV and radio, and that programmes reflect the audiences they serve. We consider every complaint we receive from viewers and listeners. Often, we investigate further and we sometimes find broadcasters in breach of our rules.

We are independent, and funded by fees paid to us by the companies we regulate.

01/03/2024
Full time
Ofcom Warrington, UK
Closing Date: 15/03/2024 Group: Corporate Group Management Level: Associate Job Type: Permanent Job Description: Please note this role will close at 00:01 on Friday 15th March and therefore we advise getting your application in no later than midnight on Thursday 14th March. Working hours are Monday-Friday, 9-5pm on site. No shifts are involved. The salary available is between £22k and £23k, depending on experience. Team Overview The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003.     The CCT’s primary purposes is to collate complaints information on Telecoms, Broadcasting and Postal issues and provide consumers with advice regarding potential resolution avenues available to them.     Purpose of the Role We aim to deliver best-in-class customer service with a consistent feel and professional approach, supported by business processes and an...
27/02/2024
Full time
Ofcom Manchester, UK
Closing Date: 12/03/2024 Group: Legal Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Tuesday 12th March and therefore we advise getting your application in no later than midnight on Monday 11th March. Team Overview The Information Registry is a centralised team responsible for coordinating and managing Ofcom's information gathering activities. We provide operational support to Ofocm’s project teams, manage stakeholder relationships, monitor compliance with requests for information, and work closely with the wider Enforcement team when non-compliance arises.   The Information Registry is part of Ofcom’s Enforcement team, which plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team works with teams across Ofcom to establish rules and monitor stakeholder adherence to regulatory...
23/02/2024
Full time
Ofcom London, UK
Closing Date: 08/03/2024 Group: Legal Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Friday 8th March and therefore we advise getting your application in no later than midnight on Thursday 7th March. About Ofcom Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on post, TV and radio. Ofcom has also recently taken on new responsibilities for online safety. Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride ourselves...
21/02/2024
Full time
Ofcom London, UK
Closing Date: 06/03/2024 Group: Online Safety Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Wednesday 6th March, and therefore we advise getting your application in no later than midnight on Tuesday 5th March. Team Overview The Public Policy team sits at the centre of Ofcom. We lead on Ofcom’s engagement with Parliament and Government across our full remit . Collaborating internally across all policy teams and functions , we ensure the incorporation of wider public policy considerations into Ofcom’s work. Our responsibilities include coordinating Ofcom's engagement with Government, Parliament, and Ofcom’s work through the Digital Regulation Cooperation Forum .      The team’s role is to support the Board, senior management and the wider organisation to ensure Ofcom fully understands and participates in public debates...
20/02/2024
Full time
Ofcom London, UK
Closing Date: 04/03/2024 Group: Networks and Communications Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Monday 4th March, and therefore we advise getting your application in no later than midnight on Sunday 3rd March. About Ofcom   Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.  Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely...
19/02/2024
Full time
Ofcom England, UK
Closing Date: 11/03/2024 Group: Spectrum Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Monday 11th March and therefore we advise getting your application in no later than midnight on Sunday 10th March. This role is fully remote starting and finishing the working day from home with occasional visits to the Birmingham / Cardiff offices. Job purpose Make a key contribution to Ofcom's mission in making communication work for everyone by mitigating the effects of radio interference, to a range of radio services, in a geographical area. Job description Looking for a job where you can utilise your radio engineering skills in contributing to one of Ofcom’s key roles and statutory duties managing the UK Civil Radio spectrum? In this unique Engineering / Regulatory role, you will collaborate with a wide range of Ofcom’s radio and telecoms external...
14/02/2024
Full time
Ofcom London, UK
Closing Date: 04/03/2024 Group: Corporate Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Monday 4th March, and therefore we advise getting your application in no later than midnight on Sunday 3rd March. About Ofcom Ofcom is the regulator for the communications services that we use and rely on each day.  We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others....
14/02/2024
Full time
Ofcom London, UK
Closing Date: 04/03/2024 Group: Strategy and Research Group Management Level: Associate Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Monday 4th March, and therefore we advise getting your application in no later than midnight on Sunday 3rd March. About Ofcom Ofcom is the regulator for the communications services that we use and rely on each day.  We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about...
14/02/2024
Ofcom London, UK
Closing Date: 06/03/2024 Group: Online Safety Group Management Level: Principal Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Wednesday 6th March, and therefore we advise getting your application in no later than midnight on Tuesday 5th March. Team Overview Almost all of us use online services every day of our lives, enjoying the wide array of benefits that the internet has to offer – from the free flow of news and information, opportunities for self-expression and global community, to commercial opportunities for businesses. However, online services also have the power to lead to significant harm to users - from hate speech to bullying and harassment to child sexual abuse – and almost all of us have also experienced harmful content or behaviour online.   The Online Safety Act was passed in October, bringing Ofcom new powers to protect UK citizens from harm online. We have also...
14/02/2024
Full time
Ofcom London, UK
Closing Date: 06/03/2024 Group: Online Safety Group Management Level: Principal Job Type: Permanent Job Description: Please note that this role will close at 00:01 on Wednesday 6th March, and therefore we advise getting your application in no later than midnight on Tuesday 5th March. Team Overview   Almost every part of our lives is now online: we use online spaces to learn, play, make connections, do business and keep in touch . Alongside the many benefits, users face real risks from harmful or illegal content - from fraud, hate speech , bullying and harassment , child sexual exploitation, and more. Ofcom is the new regulator for online safety in the UK and there has never been a better time to join us on our mission to create a safer life online.       Ofcom’s role will be to hold online services to account for the steps they take to protect their users from harmful...